I Can't See Other Participants
If you are in a video call and cannot see other participants, please read this guide. Some pictures below show the Webex app, but can be applied to any video conferencing program.
Check the Camera Icon After their Name
If the user has a camera icon, that means they are transmitting video.
If the user does not have a camera icon after their name, they are not sending video.
Possible Reasons you are Not Receiving Video
They have their camera muted.
They do not have a camera.
They joined through a phone call/landline.
They, or you, have a poor internet connection.
If this is the case, you may receive a notification on your screen in the top left of the video call window. The message will claim that the video will resume when connection strength increases.
They, or you, should plug into a wired network connection if possible (ethernet cable)
They, or you, should move closer to their WiFi access point. Remember to stay at least 4 feet away from the access point.
Learn more about Webex’s bandwidth requirements: https://uconn.atlassian.net/wiki/spaces/IKB/pages/10794829018.
If they do not have the camera icon, be sure to address it with them. The problem likely resides on their side and they have the option of fixing it.