Contributing to the Knowledge Base

Owned by Dan Jakubiak
Last updated: May 02, 2023 by Lily Cox (Deactivated)
3 min read

The Knowledge Base is a collection of information that offers technical support to the UConn community.  ITS faculty and staff can contribute by creating and editing articles within Confluence, an online workspace. Comments, additions, and revisions are welcome.

To request a Confluence account, contact ITKB@uconn.edu.

If you have a Confluence account, log in with your UConn email address and password at uconn.atlassian.net.

Log into Confluence for editing access in the Knowledge Base

  1. Go to kb.uconn.edu.

  2. Click Log In from the upper righthand corner of the screen.

  3. Enter your UConn email address and click Next.

  4. Once redirected, click Log in with single sign-on.

  5. Enter your NetID and password. Student employees should enter the credentials for their student work account (abc12345work and the password set up for the work account).

You have successfully logged into the Knowledge Base and can access or edit the available content.

Create a New Article

To create a new support article, use the left sidebar menu to find an appropriate location for page. You should group it under an existing article that outlines general support, for example “Network” or “Email.”

Hover over the appropriate host article in the sidebar menu and click the + button to create a child page.

Click to add an article under the appropriate category

If you’re creating an article that includes instructions, you can use a how-to article template:

Your template options are displayed automatically on the right sidebar menu, or you can click the ellipses (…) in the upper righthand corner of your browser window and click Templates & import doc.

Use the how-to-template as a guide for structuring your support article.

To edit an existing article, open it click the pencil icon in the upper righthand corner of your browser window.

When you’re finished with the article, click Publish from the bottom righthand corner of the window. Your changes are live. To view the page as it appears for public viewers, click Refined from the tool bar and click View in Refined.

Article Labels

Article labels enable automatic grouping of support articles with related content. After publishing your article, add 2-3 article labels that signify the article’s general topic.

  • Effective article labels: names of websites, software, operating systems, services, storage solutions, applications

  • Non-effective article labels: exact models, adjectives describing the type of article, phrases more than three words long

For example, this page’s article labels may be, “confluence” and “knowledge base” NOT “support article” or “informational.” For more examples and guidance on creating article labels, visit: Labeling Guide: UConn Knowledge Base.

Remove the “kb-article-how-to” from the article labels. It automatically applies to articles that use the how-to template, but is unnecessary and will group the article with unrelated content if it is not removed.

Keyboard Shortcuts

You can use Confluence keyboard shortcuts to more efficiently write and edit articles in the Knowledge Base.