Troubleshooting Webex
Faculty, students, and staff can view the helpful resources on this page. Below is a list of articles devoted to problems that users sometimes experience while using Webex.
In the October 2021 (41.10) release, Windows 7.x, 8.x and macOS 10.12 operating systems will reach end of support. The minimum requirement for the Webex app will be Windows 10 and macOS 10.13. Users running on Windows 7.x, 8.x or macOS 10.12 operating systems will no longer receive new releases or features after the October release.
If you are unsuccessful in resolving your issue, you can create a UConn Webex support ticket.
Webex Test Meeting Website
Here is an autonomous Meeting that you can join to test your connection: webex.com/test-meeting.html.
Note: you do not need to enter your real name or email; enter any name and "a@a.com"
Troubleshooting Guides
- The Webex Site URL you Entered is Not a Valid: Help Guide
- Fix Webex Screen Tearing
- Allow Web Browser to Use your Microphone and Camera
- Webex Join/Start Button is Grayed-Out (Resolved System Wide)
- Fix Webex Deactivation Message
- Webcam/Mic Disconnected in MacOS
- Clear Webex App cache
- Webex - Reallow Webex Permissions on macOS
- Sharing Webex Link when Webex/HuskyCT Integration is Down
- Webex Not Showing Upcoming or Calendar Events
- PDF is Rotated in Webex
- Webex Will Not Share PDF File
- Webex Bandwidth Requirements
- Hidden Webex Meeting Controls
- Alternate Webex Call-In Numbers
- Rotate Camera in Webex
- Webex - No Meeting Entitlement