Fix OneDrive Sync Problems on a Mac

Owned by June Miller (Deactivated)
Last updated: Feb 22, 2023 by Dan Jakubiak
1 min read

If files are not syncing correctly with OneDrive there are several troubleshooting steps you can take.

Check OneDrive Sync Status

If there is a red 'x' visible over the OneDrive icon in the menu bar, OneDrive has identified a problem syncing.

  1. Click the OneDrive icon in the top menu bar.

  2. The error message that appears will show the problem file(s) and suggest a fix.

Restarting the OneDrive Application

If files are not being updated you may need to start or restart the OneDrive Application.

  1. Click the OneDrive icon in the top menu bar.

  2. Click the Settings gear icon.

  3. Select Quit OneDrive.

  4. Open OneDrive again by searching for it in spotlight search, or opening it from the applications folder.

Use Microsoft Guided Troubleshooting

  1. Follow Microsoft’s guided support article: https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2 .

Reinstall OneDrive/Office 365 apps

If none of the other troubleshooting options worked, try reinstalling OneDrive.

  1. Open Finder.

  2. Select Applications from the left side menu.

  3. Find the OneDrive icon and drag it into the trash.

  4. Right-click (or two-finger click on a trackpad) on the trash and select Empty Trash.

  5. Reinstall OneDrive using the instructions here: Set Up OneDrive on a Computer | Installing OneDrive on a Mac .

 

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