Accessing a Shared Mailbox in Outlook on Windows
This article is for students, student workers, faculty, and staff at all UConn campuses who want to access a shared mailbox in Microsoft Outlook on Windows. This article applies to existing shared mailboxes.
This article describes the process of adding a shared mailbox to your current Outlook profile. If you would like to create a completely separate Outlook profile for the shared inbox, see Adding a Shared Mailbox in a Separate Profile Using Outlook for Windows.
Students who are given access to a shared mailbox should log in using their student work accounts, rather than their regular academic email accounts. Work accounts will be in the form of NetIDwork@uconn.edu (e.g. abc12345work@uconn.edu)
Accessing a shared mailbox in classic Outlook
Click File.
Click Add Account.
Enter the shared mailbox account name. Then click Connect.
When asked to enter a password, select Sign in with another account.
Replace the pre-populated email address field with your own personal @uconn.edu email, not the shared email. Then click Next.
Once added, you will be prompted to restart Outlook. Click Done.
You must restart Outlook for these changes to take effect. After restarting Outlook, you will now be able to select which mailbox you would like to send a message from. The default account will be your personal one.
Accessing a shared mailbox in the new Outlook
Click the 3 dots to the right of your email address on the left sidebar. Click Add shared folder or mailbox.
Search for, select, and confirm the shared mailbox you are looking to add.
Restart Outlook when prompted.
The shared mailbox should now be visible under your primary mailbox in the left sidebar.