Accessing a Shared Mailbox in Outlook on Mac
Student workers, staff, and faculty can add a shared mailbox to Outlook on Mac. This article assumes that permissions have already been granted to the mailbox. If they have not been granted, the supervisor should submit a request at techsupport@uconn.edu.
Students who are given access to a shared mailbox need to connect it to their work account, rather than their regular academic email accounts. Work accounts are in the form of NetIDwork (abc12345work@uconn.edu).
Open Outlook for Mac.
In the left side of the top menu bar, click on Outlook → Settings → Accounts.
Click on your UConn Microsoft 365 account.
Select Delegation and Sharing.
Choose Shared With Me tab, then click the button to add a shared or delegated mailbox.
Note: If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.
Search for, select, and confirm the shared mailbox you are looking to add.