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Mail-Merge In Outlook From a Shared Departmental Account

Mail-Merge In Outlook From a Shared Departmental Account

You will need to have a separate profile in the Outlook Desktop Version to send a mail-merge from a shared departmental account.  

  1. Exit Outlook and Teams

  2. Choose Start > Control Panel > SearchMail” (top right corner)

    Video tutorial for opening Mail in Control Panel

     

  3. Click Add

    Image displaying the control panel Mail with the Add... option highlighted
  4. Type the name of the profile (shared-email, for example) and click OK

  5. A new window will pop up, hit Cancel. Due to a bug you will need to set up the profile without any mailboxes at first.

    image-20240627-175331.png
  6. Click OK in the next window to create a profile with no mail account.

    image-20240627-175527.png

  7. Back in the Mail window, select Prompt for a profile to be used.

    Image showing the added mailbox, and the checked Prompt for a profile to be used option
  8. Open Outlook and click the down arrow next to the profile name to select a profile – choose the shared account profile (e.g., shared-email)

    Image displaying the choose profile dialouge box
  9. When you open Outlook, you will now be asked to sign into an account. Enter the address of the shared mailbox you want to send the mail merge from, then click Connect.

    image-20240627-180929.png
  10. On the next screen, press Sign in with another account.

    image-20240627-175959.png

  11. Enter your UConn email address, then click Next.

  12. Enter your password and click Sign in.

  13. Complete the Duo authentication process if prompted.

  14. The sign in process will hang and an error will appear. Please minimize any windows you have open on the desktop until you see the error message below and press OK.

    image-20240627-180552.png

  15. Click Done. Outlook should open, and you should now have a profile with only the shared mailbox added.

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