Troubleshooting UCONN-SECURE

Owned by A.J. Newman, created
Last updated: Sept 23, 2024
3 min read

UCONN-SECURE is the preferred method of wirelessly connecting to the internet at UConn for active students, staff, and faculty. If you experience issues connecting, you can follow this guide to resolve most common issues.

Forget and re-add the network

The best first step is always to “forget” the network on your device and then re-add it. Also forget UCONN-GUEST and eduroam. This will ensure consistent connection to UCONN-SECURE and avoid interruptions in connectivity due to your device switching between networks randomly.

  1. Navigate to Windows Settings → Network & internet → Wi-Fi → Manage known networks.

  2. Find UCONN-SECURE, UCONN-GUEST, and eduroam and choose Forget.

  1. Open System Settings and navigate to Wi-Fi → Advanced… → Known Networks.

  2. Find UCONN-SECURE, UCONN-GUEST, and eduroam and choose Remove from list in the context menu next to the network name(s).

  1. Open Settings and navigate to Wi-Fi → Edit.

  2. Tap the icon next to UCONN-SECURE, UCONN-GUEST, and eduroam and remove them from the list.

These steps will vary by manufacturer and OS version. These instructions are for a Google Pixel running Android 14.

  1. Open Settings and navigate to Network & Internet → Internet → Saved networks.

  2. Find UCONN-SECURE, UCONN-GUEST, and eduroam and tap on each to bring up its information page.

  3. Tap Forget to remove the network(s) from your device.

Once removed from your device’s memory, try re-adding UCONN-SECURE. If you are still unable to connect, continue below.

It keeps asking for my NetID and password

If you are sure that you are entering the correct NetID and password, your current password may not be synced within all of our systems.  To check if this is the case: 

  1. Navigate on a different device to https://netid.uconn.edu/tools/test_password.php

  2. Sign in with your NetID and NetID password. 

  3. Enter your login information. 

More information can be found here: Synchronizing Your NetID Password (Password Test)

If one of the tests shows red ("Unsynchronized"), please follow the steps to change your NetID password: Changing Your NetID Password. After changing your password, try to connect to UCONN-SECURE again.

Device-specific fixes

If the password test does not resolve the issue, try the following fixes specific to your device.

Windows

macOS

Smart TVs, game consoles, smart home/IoT devices

These devices generally do not support UCONN-SECURE. If they have an Ethernet port, you should connect them to wired internet. If this is not an option, you will need to register them for wireless access.

Still need help?

If you are still unable to connect to UCONN-SECURE, you can reach out to the Technology Support Center or your local IT support contact.

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