Resetting or Changing Your NetID Password

Owned by Ashley Mattingly
Last updated: Nov 04, 2024
2 min read

Students, staff, faculty can reset their password if they forgot it or change their NetID password if they know their current NetID password.

I forgot my NetID password and am unable to access my NetID account

  1. Go to the NetID website.

  2. Select the Reset button under Reset Password.

  3. Enter your NetID and your date of birth in MM/DD/YYYY format.

  4. Click Continue.

  5. Recommended: If you added a personal (non-UConn) email or cell phone number for password recovery, you can reset your password with an email or text. You will be sent a verification code to either your email or phone.
    Alternative: If you did not set a password recovery option, click Use One Time Code. You will be given a verification code by the Technology Support Center.

    NetID verification code screen

  6. Enter the verification code in the pop-up window on netid.uconn.edu.

  7. You will now be able to create a new password.

If you are having issues resetting your NetID password, visit the Technology Support Center in Homer Babbidge Library in-person or create a password reset request here: https://techsupport.uconn.edu/password-reset-request/

I know my NetID password and can sign in

If you ever suspect that you were a victim of a phishing scam or that your NetID credentials were compromised in any way, change your password immediately to one you have not used before. For help creating a strong and memorable password see Creating Strong Passwords or Passphrases.

  1. Go to the NetID website.

  2. Click Change on the Change Password box.

  3. Sign in using your NetID and password.

  4. Enter your current password.

  5. Enter your new password in the appropriate fields, following the password complexity rules. See below for the complexity rules.

  6. Click Change Password at the bottom of the page. You will receive a confirmation message in your email.

Complexity rules help you create passwords strong enough to protect your account. The following are the NetID password requirements on all newly created or changed passwords. 

  • Minimum password length is 12 characters.

  • The password must contain characters from three of the following four categories:

    • Upper Case: A B C ...

    • Lower Case: a b c ...

    • Numbers: 1 2 3 ...

    • Symbols: ! @ ? ...

  • Reusing any of the last 10 passwords is not allowed. 

  • Creating a password that ITS systems identify as being exposed in a data breach is not allowed. 

  • The password must not contain 3 consecutive characters contained in your name or NetID. For example, Jonathan wouldn’t be able to use a password that contained “Jon”, “nat”, or “han”.

You can also secure your account with a “passphrase”. Passphrases are passwords that, instead of a single word, are a sentence or group of words. This is an easy way to increase the character count of a password. For more information about passphrases, see Creating a Passphrase.

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