Setting Up a Voicemail Mailbox

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Last updated: Mar 14, 2024 by Laurel Rae
2 min read

After the mailbox has been built or reset for a new user, faculty and staff can set up their voicemail mailbox. After completing this process, they will be able to access their voicemail mailbox using a 6 digit pin.

Voicemail Mailbox Setup

  1. Dial voicemail access number:

    1. For Storrs: 6-5555

      1. Off-Campus: 860-486-5555

    2. For Hartford: 0-3555

      1. Off-Campus: 959-200-3555

    3. For Stamford: 1-9595

      1. Off-Campus: 203-251-9595

    4. For Waterbury: 6-9888
      i. Off-Campus: 203-236-9888

  2. When prompted, enter the temporary PIN, 147258, followed by the # key.

    1. If you hear the main system greeting instead of being prompted for a PIN:

    2. Press the # key.

    3. The system prompts you to enter your ID, which is your 10-digit phone number, followed by the # key.

    4. Then enter your temporary PIN, 147258, followed by the # key.

  3. Follow the prompts to complete the “enrollment” process:

    1. Record your name. Be sure to say your first and last name.

    2. Record your greeting.

    3. You may choose to use:

      1. The standard greeting that plays your recorded name.

      2. Your own personally recorded greeting.

  4. Set your PIN. 

PIN Guidelines

The Unity voicemail system checks for trivial PINS (formerly referred to as passwords). When setting a new PIN, you may be told that it is invalid if it meets any of the following attributes:

  • The PIN cannot match the numeric representation of the first or last name of the user.

  • The PIN cannot contain the primary extension or alternate extensions of the user.

  • The PIN cannot contain the reverse of the primary extension or alternate extensions of the user.

  • The PIN cannot contain groups of repeated digits, such as 408408 or 123123.

  • The PIN cannot contain only two different digits, such as 121212.

  • A digit cannot be used more than two times consecutively (e.g., 28883).

  • The PIN cannot be an ascending or descending group of digits (e.g., 012345 or 987654).

If you are told that your new PIN is invalid, you need to choose a PIN with more unique numbers. Some suggestions include:

  • Dates (so long as the date is at least 6 digits and does not contain any repeated digits).

  • Someone else’s phone number (7 or 10 digits).

  • Someone else’s name converted to digits (again, so long as the name is at least 6 digits and does not contain any repeated digits).

  • Patterns on the telephone keypad.

Remember that the telephone voicemail PIN you set is permanent. However, you can manually change it at any time.

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