Logging in with 2FA
- Dan Jakubiak
- Jim Luther
- A.J. Newman
When two-factor authentication (2FA) is required for login, account holders will receive a prompt from Duo after they enter their NetID credentials. You will authenticate the request with a push, call, or code on the device you added to the 2FA service.
The simplest way to use 2FA at UConn while traveling is to download and set up the Duo Mobile app for authentication. Duo Mobile works both with and without internet access on your second device and is ITS’s recommended second factor authentication method for all situations.
Authentication Methods
No internet or data connection is required when using the Duo app to authenticate a passcode. Hardware tokens are small devices that generate passcodes to verify your identity in place of a phone.
At the Duo Prompt, click the link for Other Options.
On the “Other options to log in” screen, select Duo Mobile Passcode.
There are two ways to generate one-time passcodes with 2FA:
Duo Mobile: Open the Duo Mobile app and expand your University of Connecticut account. You may need to select Show to see the passcode.
b. Hardware Token: If you have purchased a hardware token, push the button on the front of the device to generate a code.
On the 2FA authentication screen, click Enter a Passcode. After doing so, a new text field will appear and the Enter a Passcode button will change to Log In.
Enter the 6 digit code that appears, and click Log In.
Sometimes a phone's or carrier's security settings will change, which may prevent or hamper the receipt of the push notification. If you are no longer receiving push notifications, you can find troubleshooting documents for Android and iOS on Duo's website.
If you need to authenticate and you are not receiving push notifications, you can use one of the alternate methods.
Trust Browser
2FA at UConn allows users to remember their device(s) for 30-day intervals, which decreases the number of times you must use your second factor to log in. Once you enable this feature, you will not receive 2FA prompts for 30 days as long as you are using the same web browser on the same device. This improves end-user convenience while still providing the security benefits of 2FA. To turn on this feature:
Once you complete the 2FA login, you will receive the below prompt. Select Yes, this is my device if this is your device. If this is a public or shared device, select No, other people use this device.