Switching from Text to the Duo Mobile App

Faculty, staff, or students may have added a smartphone to the Duo service but opted to receive a phone call or text to log in. ITS recommends using the Duo Mobile app, which lets you authenticate easily with a push notification and will work, even if you do not have internet access on your device. These instructions describe how to activate the Duo Mobile app on a mobile phone already enrolled in the Duo service.

1. Go to uconn.login.duosecurity.com/devices.

2. Enter your UConn email address and NetID password, followed by duo authentication to log in to the Device Management portal.

   Open

   

   Duo SSO Login

3. On the device management page, select Add a device.

   Open

   

   Add a device

4. Select Duo Mobile.

5. Enter the phone number for your device. You will receive a verification code to verify the device.

6. Download the Duo Mobile App from the Apple App Store or Google Play if you haven't already.

7. You will be presented with two options for activating the Duo Mobile app.
   Option 1: Scan the QR Code
   a. Open the Duo Mobile app and tap +Add
   b. Tap Use QR code
   c. Scan the QR code to activate.
   Option 2: Get an activation link instead
   a. Select Get an activation link instead
   b. Enter your UConn email address
   c. Open the email on your phone to finish activation

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