Frequently Asked Questions - Duo Mobile Enrollment

Some phones, such as those manufactured by Huawei, cannot access Google Play Services, which includes the Play Store. To bypass this limitation, please follow these instructions from the Duo website to learn how to sideload the app onto your phone. This will replace the step where you install Duo Mobile from the Google Play Store.

No, following the enrollment steps at its.uconn.edu/duo will not require a US phone number. Most international numbers are supported.

No, dual-SIM phones can use Duo Mobile as normal.

Please contact the Technology Support Center so we can work with you on this.

No. Duo Mobile two-factor authentication is mandatory for all university affiliates. No exceptions will be made for any accounts.

https://security.uconn.edu/two-factor-authentication-standard-2fa/

Please contact the Technology Support Center so we can create a temporary bypass code for you.

If you do not set up the Duo Mobile app, you will not be able to use any UConn system that uses the NetID single sign-on. This includes, but is not limited to, HuskyCT, Student Admin, CoreCT, Lockdown Browser, Microsoft 365, Webex, and classroom computers.

Your data on these systems will not be affected, you simply will not be able to sign in and access it until you complete your Duo Mobile setup.