Voicemail Menu Guide
- Sarah Nguyen (Deactivated)
- Laurel Rae
Helpful Hints
The Helpful Hints menu tells you about many of the features and keys you can use within your mailbox.
Press 0 to access Helpful Hints.
Press # to step forward one hint.
Press 1 to return to the first message (hint).
Press * to return to the main menu.
Hint Topics
Using the # key
Using the * key
Using the playback queuing option keys and time saver options
Changing the playback volume of voice messages
Changing the speed of message playback
Replying to, forwarding, and sending messages
Initial Access of Your Mailbox
Dial the voicemail access number.
Law School, and Vernon – (860) 947-1191
Avery Point, Groton, and Norwich – (860) 887-9246
Waterbury – (203) 236-9888
Stamford – (203) 251-9595
North Haven and Hamden – (203) 498-0553
Hartford (Downtown) - (959) 200-3555
Toll-Free Access – 1 (844) 994-4993
Follow the prompt to enter your Personal Identification Number (PIN). Use the temporary pin you received when you were notified that your mailbox was available.
Follow the prompts to set your permanent PIN, name announcement, and greeting.
Setting Up Your PIN/Password
When prompted, enter a PIN followed by #.
Re-enter your PIN followed by #.
Recording Your Name Announcement
When prompted, record your name.
Press # to accept the recording or press 1 to change your recording.
Establishing a Greeting
You have 4 options:
Press 1 to record a personal greeting.
When prompted, record your greeting.
Press # to accept the recording or press 1 to change your recording.
Press 2 to select a system greeting that includes your name announcement.
Press 3 to select a system greeting that includes your telephone number.
Press 4 to select a system greeting that does not include your name announcement or telephone number.
Accessing Your Mailbox
Dial the voicemail access number.
Law School, and Vernon – (860) 947-1191
Avery Point, Groton, and Norwich – (860) 887-9246
Waterbury – (203) 236-9888
Stamford – (203) 251-9595
North Haven and Hamden – (203) 498-0553
Hartford (Downtown) - (959) 200-3555
Toll-Free Access – 1 (844) 994-4993
When prompted, enter your PIN.
You may need to enter your 10-digit telephone number.
Main Menu
The Main Menu is the first set of options you hear when you first access your mailbox.
Press 1 to listen to your messages.
Press 2 to record and send a message to another voicemail subscriber.
Press 3 to set up and manage your greetings.
Press 4 for mailbox settings.
Press 6 to manage erased messages.
Press 7 to log in to a different mailbox.
Press 0 for Helpful Hints.
Press * to end the call or hang up.
Listening to Your Messages
Press 1 from the Main Menu. When the message has finished playing, you will hear the following options. Once you have chosen an option, the next message will begin playing.
Press 1 to replay the message from the beginning.
Press 2 to save the message.
Press 3 to erase the message.
Press 4 to reply to the message.
Press 5 to send a copy (forward) of the message to another subscriber.
Press 1, 1 to return to the previous message.
Press # to keep the message as new and go to the next message.
Press * to go to the Main Menu.
You can only reply and forward messages to other voicemail subscribers on this system.
Replying to a Message from Another Subscriber
After playing a message, press 4 to reply to the message. Then,
Press 1 to automatically return the call.
Press 2 to record a voice message to reply back to the sender.
Press 3 to record a voice message to reply back to all recipients.
Press 4 to forward the message to another voicemail subscriber.
Press 5 to send a new message.
Sending (Forwarding) a Copy of a Message to Another Subscriber
After playing a message, press 5 to forward the message to another subscriber. Then,
Enter the 10-digit number of the person you are forwarding the message to followed by #.
Press * to re-enter or erase the number you just entered.
Add additional recipients by entering their number followed by #.
Press # when you have finished entering recipient numbers.
Record an introduction to the forwarded message (optional).
Press # after recording the introduction.
Press 1 for delivery options.
Press # to deliver the message immediately.
Sending a Message to Another Subscriber
You can record a message to send directly to another voicemail subscriber(s) without having to call them. If you regularly need to send messages to a number of people, you can create a group list.
Press 2 from the Main Menu.
When prompted, enter the 10-digit mailbox/telephone number or group list number of the recipients followed by #.
Press * to cancel a number and start again.
Enter the next number followed by #.
Press # to finish entering numbers.
Record your message followed by #.
Press * at any time to restart your recording.
Press 1 to listen to your message.
Press ** to move up in the menu or to start over.
Send your message.
Press # to deliver your message immediately.
Press 2 to mark your message as urgent.
Urgent messages are played before non-urgent messages.
Press 3 to mark your message as private.
Private messages cannot be forwarded to anyone else.
Press 4 to re-record your message.
Press 5 to request a delivery report (a notification that your message was delivered to the recipient’s mailbox).
Press 6 to request a read report (a notification that your message has been opened by the recipient).
Press 7 to add or remove recipients from the message.
Greetings Menu
When you enter this menu, you will hear an announcement stating what greeting you are currently using, and whether or not you are accepting messages.
Press 3 from the Main Menu to manage your greetings.
Press 1 to set up a personal greeting.
Press 2 to set up an extended absence greeting (plays when you are out of the office or to set up an announcement only, which does not allow callers to leave a message.
First time set up:
Press 1 to prevent callers from leaving a message.
Press # to allow callers to leave messages in your mailbox.
If extended absence is already established:
Press 1 to enable/disable your extended absence greeting.
Press 2 to review your extended absence greeting.
Press * to exit without making any changes.
Press 3 (if enabled) to change whether messages are accepted by callers.
Press 3 to select a system greeting or change the recording of your name.
Press 1 to select a type of greeting and to activate system-generated greetings.
Press 1 to use a greeting that includes your name.
This is the default setting.
Press 2 to use a greeting that includes your number.
Press 3 to use a greeting that includes neither your name nor your number.
Press 4 to review or re-record your name announcement.
Press 2 to review or re-record your name announcement.
Press 4 to manage group mailbox greetings (option hidden unless a secondary mailbox is set up; for secondary mailbox setup, press 4, 4 from the Main Menu).
Press 1 to enable/disable the group greeting.
If you have set up any sub-mailboxes, callers will hear a system-generated group greeting.
Press 2 to record or review a group greeting.
Press 3 to delete your recorded greeting (if applicable).
Press 5 to manage your busy greeting.
Press 1 to enable/disable your busy greeting.
Press 2 to re-record your busy greeting.
Press 6 to manage your out-of-hours greeting.
Press 1 to turn your out-of-hours greeting on. This will return you to the start of the out-of-hours greeting menu.
Press 1 to review or re-record your out-of-hours greeting.
Press 2 to review or change your schedule.
Press 1 to change to another standard schedule.
Press 1 to use Monday – Friday, 9 am – 5 pm, excluding holidays.
Press 2 to use Monday – Friday, 9 am – 5 pm, including holidays.
Press 3 to use Monday – Friday, 8 am – 4 pm, excluding holidays.
Press 4 to use Monday – Friday, 8 am – 4 pm, including holidays.
Press 2 to use a custom schedule.
Press 1 to review your current schedule.
Press 2 to modify your current schedule. Use this option to set up a custom schedule for the first time.
Press 3 to turn off your greeting and return to the start of the out-of-hours greeting menu.
Press * to exit and return to the previous menu.
Mailbox Settings
The mailbox settings menu allows you to change your mailbox settings, such as your PIN, and other options that can help save you time.
Press 4 from the Main Menu to manage your mailbox settings.
Press 1 to manage group lists.
Press 1 to create a new group (all members must be voicemail subscribers).
Enter a number for the group (between 1 and 99).
Record a name for the group.
Enter a 10-digit telephone number or group list to add members to your group list.
Follow the prompts to add additional members.
Press 2 to edit an existing group.
Enter the number of the group list to edit.
Press 1 to add members.
Press 2 to remove members from the group.
Press 3 to delete the group list.
Press 4 to play the list of members.
Press 5 to record a new name for the list.
Press 3 to review an existing group.
Press 2 for hands-free and timesaver options (automatically play messages and manage message headers after logging in to your mailbox).
Press 1 to change the autoplay settings of your non-urgent messages.
Press 2 to change the autoplay settings of your urgent messages.
Press 3 to change whether message headers or bodies are played for voicemail.
Press 3 for security options.
Press 1 to change your PIN.
Press 2 to change whether or not you use the fast login feature.
Press 3 to change whether or not you skip your PIN when accessing your mailbox from your own phone.
By default, you are only prompted for your PIN when accessing voicemail from the telephone associated with your mailbox. By choosing this option, you will be required to enter your 10-digit mailbox number and then your PIN.
Press 4 for group mailbox settings.
Press 1 to enable a secondary mailbox to allow callers to leave messages.
Press 2 to disable a secondary mailbox so callers cannot leave messages.
Press 3 to add a new secondary mailbox (the system will assign a temporary PIN).
Press 4 to delete a secondary mailbox.
Press 5 to include/exclude sub-mailboxes in your message summary.
Press 5 for notification settings.
Press 1 to change whether message waiting indicator (MWI) is active/inactive.
Press 6 for additional settings.
Press 1 to configure an attendant number (operator revert/personal operator). This feature allows your callers to press 0 to reach a live person. Remember to include this information in your personal greeting.
Managing Erased Messages
After you have erased a message, you can still play, restore, reply to and forward it until you leave your mailbox. You can also permanently erase a message.
Press 6 from the Main Menu to manage your erased messages.
Press 1 to replay the message from the beginning.
Press 2 to restore the erased message and return it to your mailbox.
Press 3 to permanently erase the message.
Press 4 to reply to the message.
Press 5 to send (forward) a copy of the message to another subscriber.
Press # to skip to the next message.
Press * to go to the Main Menu.
Logging On as a Different Subscriber
You may have several accounts (home and business) or have a group (shared) account This feature allows you to log into another account without the need to hang up and dial in again.
Press 7 from the Main Menu.
Enter the 10-digit mailbox number of the mailbox you want to access (for a shared mailbox, this is the primary mailbox) followed by #.
Enter your PIN followed by #.