Accessing a Shared Mailbox in Outlook on Mac

Owned by Brian Lassy Jr
Last updated: Sept 06, 2023 by Thomas Bergendahl
3 min read

This article is for students, student workers, faculty, and staff at all UConn campuses who want to access a shared mailbox in Microsoft Outlook on Mac. This article applies to existing shared mailboxes.

Students who are given access to a shared mailbox should log in using their work accounts, rather than their first.last@uconn.edu accounts. Work accounts are in the form of NetIDwork (abc12345work@uconn.edu).

These steps differ slightly between previous versions of Outlook and the newest version provided through Microsoft 365. Please select the set of instructions which most closely resemble the version of Outlook being used.

  1. Open Outlook for Mac

  2. In the top left corner of the screen, navigate to Tools > Accounts…

  1. In the bottom left corner of the pop-up window that opens, hit the Plus button and select Open Shared Mailbox…

  1. Search for the shared email, and make sure you are logged in with the account that has access to the resource, then select Add

  1. The shared mailbox is now added. The inbox will appear in the left pane under your personal mailbox.

  1. Open Outlook for Mac

  2. In the top left corner of the screen, navigate to Outlook > Preferences...

  1. Select Accounts.

  2. In the window that appears, click the plus (+) button in the bottom left corner and select New Account...

  1. In the Set Up Your Email window that appears, type the name of the shared mailbox and click Continue.

  2. You will now be prompted to enter the password for the Shared Mailbox. However, you must log in to the shared mailbox using your own email address and NetID password, so select Sign in with another account.

  3. Replace the Sign in with your email address (typically firstname.lastname@uconn.edu) and click Next, and then enter your NetID password.

  4. After the account is added, click Done.

  5. From the top menu bar, navigate to Tools>Accounts and select the account that has access to the shared mailbox.

  6. Select the Delegation and Sharing option, and then navigate to the Shared With Me tab.

  7. Click the + button and search for the shared email that you would like to add. Choose it and confirm your changes.

  8. You can now exit the Accounts preferences menu. The shared inbox will appear in the left pane under your personal mailbox.

 

To send email from the shared mailbox, click the drop down arrow next to the "From:" field when composing a new message.

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