Submitting Support Requests to ITS

Anyone affiliated with UConn can submit requests to the ITS Technology Support Center for assistance in resolving issues.

Submitting a request for a specific issue

Navigate to techsupport.uconn.edu.
Select Support Requests, and enter your UConn email address. If prompted, click Continue with Atlassian account.
Start your support experience by seeing if there is already an article that outlines a solution for you. Use the magnifying glass to search for articles.
If you cannot find an article, you can can create a new support request. Select the appropriate category. If your issue does not fit within any listed categories, select General Help.
In the form that appears, you can explain the issue you are facing. Be sure to provide as much detailed and relevant information as possible to expedite your support.
When you are done, press Send.
A few minutes after you submit your request, you will receive an email confirmation of the creation of your support ticket. All communication from IT support will occur through this email thread.