Reactivating the Duo Mobile App with New Phone (Same Phone Number)

When you get a new phone but keep the same number, you need to reactivate the Duo app.

1. Go to https://uconn.login.duosecurity.com/devices

2. Log in with your UConn email address and password.

3. When you receive the message to “Enter code in Duo Mobile”, click the link for Other Options.

   Open

   

    

4. You will be presented with several options to authenticate, select Text message passcode. Your new phone should receive a text message with a 7-digit passcode. Enter your passcode in the box next to Log In. You have now authenticated your sign-on.

   Open

   

    

5. On the My Settings and Device page, click on I have a new phone for your phone.

    

6. Follow the instructions on-screen to download Duo Mobile on your new phone.

7. Activate Duo Mobile for your phone. Scan the on-screen QR code (point the camera on your phone at your screen).

8. The process is complete, and you have successfully added a new mobile phone.

Related Articles