Contacting Dell for Remote Hardware Repair

Faculty and staff experiencing technical issues with a University-issued Dell computer can contact Dell directly for technical support. Traditionally, users drop their computers off to the ITS Technology Support Center, which delivers them to the Bookstore, where a certified Dell technician makes any required hardware repairs. Users have the option to work directly with Dell to have a technician go to their location. 

Contacting Dell ProSupport

Obtaining your computer's warranty information

Have your device's warranty on hand to relay to the Dell technician in order to expedite this process. 

1. Navigate to the Dell Support Page. 

2. Enter your Dell service tag or express serial number.

3. If your machine is under warranty, you may contact Dell. If your machine is not under warranty, contact IT Services.

4. Take note of your express service code on this page before making any calls to Dell. 

Calling Dell ProSupport

1. Call (866) 516-3115.

2. The automated answering system will ask, “What can I help you with?” Respond by saying "technical support." 

3. Enter your express service code when prompted to do so.

4. Stay on hold for a technician. They will work with you to schedule a time/location to get support.

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