Using Remote Desktop
Faculty, staff, and students can access remote computers (e.g., desktops at work that you do not have physical access to) from their local device (e.g., a computer at home that you are using) using Remote Desktop technology.
The Remote Desktop Gateway is protected by two-factor authentication (DUO).
Instructional Guides
For assistance choosing a guide, view our recommendations.
Important Reminders
The computer that you want to connect to remotely MUST:
Remain on.
Remain connected via hard-wired ethernet to the internet.
Cannot go into hibernation or sleep mode.
If you have been able to connect to a computer remotely, but have lost access, there is an unfortunate likelihood that the machine has disconnected and needs to be checked in person.
Limitations
If you are using a personal computer, this service is still possible and you may follow these guides as they are written. However, ITS cannot offer direct support for personal machines in the event of problems that may arise. Please also be aware of security recommendations and best practices for using a personal device for work.
Pulse Secure VPN/Direct Access is not necessary to use this service. If you are using a personal device, you may not have either option. Simply follow the guides below, paying specific attention to setting up the remote gateway on your local machine.
If the remote machine is running OS X (Mac) or Linux, you will not be able to remotely connect using supported software unless you also have a corresponding Mac/Linux local machine. That means it is possible to connect to your work PC from a Mac at home, but it is not possible to connect to your work Mac from a PC at home. This can be resolved using third-party software, such as TeamViewer. However, ITS does not support the installation or troubleshooting of third-party software.
Gaining Access
If you are an admin on your own machine, as is standard for machines managed by ITS, you will not have issues remotely connecting. If you are not an admin, follow the articles as written, paying specific attention to the sections where you allow remote users to connect.
Configuration Table
Use the following table to quickly find the guides that best fit what you need.
I want to connect to: | Using: | Best Configuration |
|---|---|---|
Windows 10 | Windows XP/7/10 | Follow Setting up Remote Desktop on Windows as a Remote Machine, then |
Windows 10 | Mac OSX | Follow Setting up Remote Desktop on Windows as a Remote Machine, then |
Windows 10 | iOS (iPhone/iPad) | Follow Setting up Remote Desktop on Windows as a Remote Machine, then |
Windows 10 | Android | Follow Setting up Remote Desktop on Windows as a Remote Machine, then |
Mac OSX | Windows XP/7/10 | Not possible without unsupported third-party software, such as TeamViewer. |
Mac OSX | Mac OSX | Follow Setting up Remote Desktop on Mac OSX as a Remote Machine, then |