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Setting up and configuring mass mail accounts

Setting up and configuring mass mail accounts

Before you begin, make sure that you are on the campus network before starting this process or the mass mail account creation process in Outlook will fail. This is due to an issue with accessing the appmail server from IP addresses outside of the UConn network. This issue is being worked on, but there is no fix at the moment, and using the Cisco Anywhere “General” VPN does not resolve the issue.

Requesting a Mass Mail Account

Before configuring a mass mail account, you must request a mass mail account by contacting the ITS Technology Support Center at techsupport@uconn.edu or at (860) 486-4357. A member of the e-mail team will then contact you regarding the details of your request, and provide you credentials once the account has been created.

Once you receive credentials for mass mailing from the e-mail team, you can use them to configure the account by following the instructions below.

If your Mass Mail account has the same name as a Shared Mailbox already added to Outlook, you will need to remove the Shared Mailbox, add the Mass Mail account, then re-add the Shared Mailbox. Otherwise, you only need to add the mass mail account.

To remove the Office 365 shared resource account, choose File > Account Settings > Account Settings… option. In the Account Settings dialog box, select your primary inbox, then click Change… In the Exchange Account Settings dialog box, click on More Settings. In the Microsoft Exchange dialog box, click Advanced tab, and select the shared mailbox to remove. Click Remove to remove the shared mailbox. If asked to confirm, click Yes. The account will be removed from the list of mailboxes. Click OK to close the window. In the Exchange Account Settings dialog box, click Next. In the Account successfully updated dialog box, click Done. In the Account Settings dialog box, there should be no visible change. Click Close. The account should now be removed from the list of mailboxes in Outlook. Close and reopen Outlook to make sure the changes have taken effect. Once this is done, you can add the mass mail account, then re-add the shared mailbox back to Outlook.
Add a mass mail account to Outlook If a shared mailbox exists with the same address as the mass mail account, remove the shared mailbox from Outlook using the instructions above before adding the mass mail account. In outlook, navigate to File > Account Settings button > Account Settings… option In the Account Settings dialog box, select New… In the window that opens, enter the name of your mass mail account in an email format, appending “@uconn.edu” to the account name. Expand the Advanced options dropdown and check the box for Let me set up my account manually and click Connect. Outlook may take up to 60 seconds to show the next window. In the Advanced setup window, choose IMAP In the IMAP Account Settings dialog box, enter the server information: Incoming mail Server: appmail.uconn.edu Port: 993 Encryption method: SSL/TLS Outgoing mail Server: massmail.uconn.edu Port: 587 Encryption method: STARTTLS Click Next. Enter the password for your mass mail account. If you are unsure what the account password is, contact the Technology Support Center. When the Account is successfully added, click Done. In the Account Settings dialog box, click Close. Outlook will now show the mass mail account in the list of your inboxes. Note: For people not on the campus or using a VPN, you may see Synchronization Log Messages as Outlook attempts to log in to the IMAP account. This is due to a problem with the firewall rules that will be fixed before the general rollout. Using the UConn VPN or opening Outlook from on campus eliminates this problem.
If a shared mailbox exists with the same email address as the mass mail account, please follow these steps to re-add the shared mailbox to Outlook after adding the mass mail account: In Outlook, go to File > Account Settings > Account Settings… In the Account Settings dialog box, select your primary mailbox and click Change… In the Exchange Account Settings dialog box, click More Settings In the window that opens, click on the Advanced tab, then click Add Enter the email address of the shared mailbox and click OK. Your shared mailbox will now be lised in the Advanced tab. Click OK to close the window. In the Exchange Account Settings window, click Next, then Done. Close the Account Settings window, then close and re-open Outlook. When Outlook reopens, it will sync the messages in the shared mailbox to your computer. It may take some time for all messages to be downloaded into your Outlook client.

Remove an existing mass mail account

This section would only apply in cases where an existing mass mail account may be present in Outlook, or an Office 365 shared resource account may exist. If you do not have an existing mass mail account configured, please proceed to the next section.

  1. In the Outlook client, select the mass mail account.

  2. Right-mouse click on the account name, then click on Remove.

  3. At the prompt to remove the account, click Yes.

  4. The account should now be removed from the Outlook client. The process should be instant, and it may initially appear with no changes, even though the mass mail inbox is removed.

If you accidentally chose a Office365 shared resource account to be removed, Outlook will appear busy for a bit, then show the following dialog box telling you to remove the account using another method.

 

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