General HuskyVision Information
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This article covers frequently asked support questions about the HuskyVision service.
HuskyVision is being discontinued in student rooms of residence halls, suites, and apartments, starting the Fall 2023 semester. The service will remain available at this time for departments that use it in administrative and academic buildings.
For television service in your room, we recommend that students bring a smart tv or streaming (e.g., Roku, Fire TV Stick) and subscribe to a commercial streaming service(s) of their choice.
Digital TV Connection in Your Room
To connect your digital TV, make sure your TV is plugged into a working electrical outlet.
Connect one end of your coaxial cable to the TV wall jack.
Connect the other end of your coaxial cable to the CATV or VHF IN on your television.
Do not connect to the UHF IN on your television.
Your digital television must have a QAM tuner (Quadrature Amplitude Modulation) to work with the new HuskyVision signal.
The QAM tuner allows your TV to receive high-definition cable programming without a cable set-top box.
Some less expensive TVs come with a low-quality QAM tuner that may not be able to pick up all the digital channels.
Verify the specifications when you purchase your TV, or contact the manufacturer for specifications.
An NTSC (National Television System Committee) tuner is not compatible. This type of TV requires a digital-to-analog converter box to view television signals. (See information below to purchase a converter).
An ATSC (Advanced Television Systems Committee) tuner can receive digital signals, but it is not compatible with the HuskyVision system.
If your television requires a converter box:
Review the requirements and specifications for both the converter box and your television for compatibility.
Inquire if the necessary cables are included with the unit, as they can be an expensive addition.
ITS will supply a student with a converter box in the event that they have a television that does not have one. If a student is in need of a converter box, please visit the ITS Help Desk at HBL, Level 1, or call (860) 486-4357.
Virtual Channel Numbers
On a digital cable television system, the “physical” channel numbers have decimals or dashes. However, some systems are designed to also provide “virtual” channel numbers (VCNs) that present the channel as a whole number. Different digital TV models will have different types of channel tuners, and not all tuners can pick up the VCNs.
If you have a digital HDTV that will not recognize the whole number channel after a channel scan, check the settings in the set-up menu for your TV, including setting the clock. If this does not work, your TV tuner is most likely not capable of presenting the virtual channels. In that case, you have the following options:
Do nothing, and use the physical channel numbers. You will still be able to tune to sub-channels just as you would tune to a normal channel.
Purchase a newer model HDTV with an NTSC Clear QAM tuner that you know can recognize whole number virtual channels.
Issues with the Number of Channels Received
Most televisions can receive channels from Off-Air Antennas or from Cable. HuskyVision requires your television input to be set to Cable. If your TV is only receiving channels up to Channel 13, your TV is most likely not set to the correct input.
If your television is set to Off-Air or Antenna, change this setting to Cable.
Move a switch, or follow the menu prompts for set-up.
Refer to your owner's manual for details specific to your TV model.
Reprogram or scan your TV once you make the change.
Connecting Your Computer to the CATV System
Television signals may be viewed on your computer by using a special PC TV card.
Refer to the equipment manufacturer's manual for installation details.
Be aware that performance and quality vary according to the equipment used.