Troubleshooting Your Converter Box

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Last updated: Aug 04, 2023 by Ashley Mattingly
2 min read

You may need a converter to use the HuskyVision cable television service.

Determining Whether a Converter is Needed

If you have an older analog television, your television may not receive the signal without the use of a digital-to-analog (D-A) converter box. Several models of digital-to-analog converter boxes are available. All standard definition and high definition channels will pass through the converter box and display on an analog television. While your high-definition (HD) channels will be scaled down and will not be in true HD format, you will still be able to view these channels. Some models of digital-ready televisions are also not compatible. In these instances, a converter box will be required and the model will depend on the specifications of your television. 

When comparing converter boxes, verify that the cables required to connect it to the correct input on your television are included or that you have one already. Cheaper converter boxes may be low quality and may not include cables to connect to your television.

If your building has been converted to the new HuskyVision system, perform a channel scan. 

If your television tunes in Channel 2 (HuskyVision Bulletin Board) but no others, your television requires a D-A converter. 

Resetting To First-Time Installation

  1. With the TV and converter box both switched on, press the MENU button on the remote control. 

  2. Go to Settings and press OK. 

  3. Go to Version and press the DOWN button on your remote. Then press OK on the Reset to Factory Default option. Press OK to confirm.

  4. The converter box will then reboot, start a scan, and find all available channels.

If this does not work, contact the ITS Technology Support Center at (860) 486-4357 or visit the help desk on the first floor of Homer Babbidge Library.  

TV Help Menu

More detailed information about converter box functions can be found in the Help settings menu.

  1. With the TV and converter box both switched on, press the MENU button on the remote control.

  2. Select Help and press OK.

If you are unsure of how to access these menus or settings on your TV, refer to your TV's user manual.

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