LockDown Browser Facial Detection Failing
- Steven Garrett (Deactivated)
- Sarah Nguyen (Deactivated)
- Dan Jakubiak
This article is intended for students who are taking an online exam in HuskyCT using LockDown Browser with the Webcam requirement.
Recommendations
If you are wearing eyeglasses, try removing them temporarily, as a reflection in the lenses can sometimes cause issues.
Do not cover your face with your hand.
Do not wear sunglasses, baseball caps, or hats with brims.
Try adjusting your position, the camera angle, or the lighting.
Avoid backlighting and ensure there is enough light on your face.
If you are on a Windows 10 computer, be sure no automatic updates are running in the background, as this can interfere not only with facial detection but also with other parts of the Monitor startup sequence.
To perform this check:
Exit LockDown Browser.
Type "update" in the Windows search field in the lower left of your Windows taskbar.
If the problem persists, try using an external USB webcam, a different WiFi network, and, if necessary, a different computer.