Softeligent FAQs

Softeligent is UConn's Telecom Billing system, administered by Information Technology Services (ITS).  This system offers departments the ability to review telephone lines, usage charges, and work orders for new services.  Future use of this system may include the ability for end users to update usernames and service selections.

To request access to the e-bill system, please submit a support request with the ITS Support Center at techsupport.uconn.edu, or call 860-486-4357. You will receive an email from the Softeligent system telling you that your access has been activated. Follow the link in the email to access Softeligent.

After gaining access to Softeligent, the same link can be used to login and view your e-bills: https://uconn.softeligent.app/

You will land on the Softeligent homepage when you initially login.

You can always return to the home page by clicking on the Softeligent button located on the banner at the top of the page.

Open

You can also use the breadcrumbs to return to previous pages, and return to the home page by clicking “home”

Open

Based on your roles and permissions, certain data is available to display on your home page. You can change what data is visible by clicking on “manage dashboard,” checking or unchecking the “enable” boxes, and clicking “save.”

Open

To move the information widgets around on your screen, just drag and drop.

Click on the statements icon located at the top of your home page.

Open

You will see a list of charges under the charge details heading. Each charge will have a “view” link next to it. Click “view” to see additional information about each charge.

Open

For any questions related to Softeligent, please submit a support request with the ITS Support Center at techsupport.uconn.edu, or call 860-486-4357.