Guide for Cisco VoIP Phone 7841

Reference guide for Cisco VoIP Phone 7841 users.

If you are located at the UConn Stamford campus or you have the Cisco VoIP Phone 8841, visit: Guide for Cisco VoIP Phone 8841

Compare your phone to this image: 7841 Phone Schematic to confirm that you have the 7841 model.

If you are still not sure which phone model you have, you can flip the phone over and check the model number located on the back of the phone.

To call a university extension number: Dial 5-digit extension number.

To call an external phone number: Dial the 10-digit telephone number.

To call Emergency services: Dial 911.

For more support, contact the UConn Technology Support Center at 860-486-4357.

Place a Call

To place a call using the handset:

Lift the handset.
Dial the number.

OR

Dial the number.
Lift the handset.

To place a call using the speakerphone:

Press the Speakerphone button OR the New Call softkey.
Dial the number.

To place a call using the headset:

Press the Headset button.
Dial the number.

To redial the last number called:

Press the Redial softkey.

To place a second call on the same line:

Press the Hold button.
Press the New Call softkey.
Dial the number.

Answer a Call

To answer an incoming call using the handset:

Lift the handset.

To answer an incoming call using the speakerphone:

Press the Speakerphone button OR the Answer softkey.

To answer an incoming call using the headset:

Press the Headset button.

To answer a second incoming call:

Press the flashing line button.

To answer a call on a shared line:

Press the flashing line button.

To answer a ringing call on a call pickup group members phone:

Confirm that you are not in an active call.
Press the Pick Up softkey.

Decline a Call

To immediately forward a ringing call to voicemail, press the Decline softkey.

End a Call

To end a call, you can:

Replace the handset OR
Press the Headset button OR
Press the End Call softkey OR
Press the Release button.

Hold a Call

To place a call on hold:

Press the Hold button.
Hold button

To retrieve a held call:

Press the Hold button OR
Press the Resume softkey OR
Press the flashing line button.

To toggle between two held calls on the same line:

Press the flashing line button.

To toggle between three or more held calls on the same line:

Press the flashing line button.
Use the navigation pad to navigate to the held call.
Press the Resume softkey.

To toggle between held calls on shared lines:

Press the flashing line button.

Transfer a Call

To transfer a call:

Press the Transfer button.
Transfer button
Dial the extension or telephone number.

If no answer or the line is busy:

Press the Cancel softkey.
Press the Resume softkey OR the flashing line button.

To toggle between calls:

Press the Swap softkey.

To transfer two calls on the same line to one another:

While connected to an active call,

Press the Transfer button.
Dial * then 5-digit extension.
Press the Yes softkey to confirm and complete the transfer.

To transfer a call directly to a voice mailbox:

Press the Transfer button.
Dial * then 5-digit extension.
Press the Transfer button or softkey or hangup.

Conference Calls

To place up to an 8-way conference call:

While connected to an active call,

Press the Conference button.
Dial the next participant.
Press the Conference button again.
Repeat steps 1-3 for each additional participant.

To add additional participants to the conference call:

While connected to an active call,

Press the Conference button.
Dial the additional participant.
Press the Conference button again.

To add an incoming caller to an existing call or conference:

While connected to the incoming call,

Press the Conference button.
Press the flashing line button.
Press the Yes softkey to confirm and complete the conference.

To view conference participants:

Press the Details softkey.

To remove a conference participant:

Use the navigation pad to navigate to the participant you wish to remove.
Press the Remove softkey.

Forward All Incoming Calls to Another Number

To immediately forward all your incoming calls to another number,

Confirm that you are not in an active call.
Press the Forward All softkey.
Dial the extension or telephone number you wish to forward calls to.

Forward All Incoming Calls to Voicemail

Confirm that you are not in an active call.
Press the Fwd All softkey.
Press the Messages button.

Deactivate Call Forwarding

Press the Fwd Off softkey.

7841 Phone Schematic

1	Handset light strip	Flashing red: Incoming call. Solid red: Voicemail message.
2	Phone screen	Displays status, feature, and call information.
3	Programmable Line and Feature buttons	Buttons illuminate to indicate status: Solid green: Active call. Flashing green: Held call. Flashing amber: Incoming call. Solid red: Shared line in use.
4	Softkey buttons	Engages the associated feature in the display.
5	Navigation panel and Select button	The Navigation panel and Select button allows you to scroll through menus, highlight items, and select the highlighted item. While not engaged in an active call, press: The Up option to display your recent call list. The Down option to display your programmed speed dials.
6	Hold button	Places a call on hold or retrieves a held call.
7	Conference button	Initiates a conference call.
8	Transfer button	Initiates a call transfer.
9	Speakerphone button	Activates (solid green) or deactivates the speakerphone.
10	Headset button	Activates (solid green) or deactivates the user-provided headset.
11	Mute button	Deactivates (solid red) and reactivates the microphone.
12	Keypad	Allows you to dial phone numbers, enter letters, and select menu items that are numerically numbered.
13	Volume buttons	Adjusts the phone’s ringer volume while on-hook and the handset, speakerphone, and headset volumes while off-hook.
14	Contacts button	Corporate Directory look-up access.
15	Applications button	Recents: view by All Calls or Missed Calls. Preferences: Program ringtone, contrast, headset, sidetone, and backlist. Accessories: Configure analog headset.
16	Messages button	Auto-dial access to voicemail.
17	Handset	Phone handset.

Cisco Unity Connection Voicemail Quick Reference Guide

This section provides a list of voicemail access numbers, along with instructions on how to use VOIP voicemail.

You can also view this information here and adjust the zoom level if needed.

Guide for Cisco VoIP Phone 7841

Place a Call

To place a call using the handset:

To place a call using the speakerphone:

To place a call using the headset:

To redial the last number called:

To place a second call on the same line:

Answer a Call

To answer an incoming call using the handset:

To answer an incoming call using the speakerphone:

To answer an incoming call using the headset:

To answer a second incoming call:

To answer a call on a shared line:

To answer a ringing call on a call pickup group members phone:

Decline a Call

End a Call

Hold a Call

To place a call on hold:

To retrieve a held call:

To toggle between two held calls on the same line:

To toggle between three or more held calls on the same line:

To toggle between held calls on shared lines:

Transfer a Call

To transfer a call:

If no answer or the line is busy:

To toggle between calls:

To transfer two calls on the same line to one another:

To transfer a call directly to a voice mailbox:

Conference Calls

To place up to an 8-way conference call:

To add additional participants to the conference call:

To add an incoming caller to an existing call or conference:

To view conference participants:

To remove a conference participant:

Forward All Incoming Calls to Another Number

Forward All Incoming Calls to Voicemail

Deactivate Call Forwarding

7841 Phone Schematic

Cisco Unity Connection Voicemail Quick Reference Guide

Related Articles