Creating a Service Request
- Ashley Mattingly
- Sarah Nguyen (Deactivated)
Faculty and staff who need assistance with their mobile devices can submit a service request through Motus. Through this tool, you can view billing details, reassign a device, or submit a wide range of service requests.
If you need assistance, you can call Motus at (855) 453-4576, email them at uconn@vwpcs.com, or click chat on the management site to start a conversation.
Opening the Service Request Tool
On the Wireless Device Management site, click Review and/or Modify Existing Lines of Service under Customer Support.
This link takes you to the Service Request Tool. Under Look Up Line Information, type in the name or phone number of the employee whose line you wish to modify.
Click Lookup Line Information next to the search box.
Select a phone number to continue. If there is an exact match for the phone number, the information will automatically populate. Here, you can see information on the employee as well as the device.
You will only have access to information for your staff (e.g., a manager can view their staff but not others).
Reassigning a Device
To reassign an asset from one employee to another, click Update Employee Information in the top right of the Billing Information section.
Complete the new editable fields in Billing Information with the new information.
Click Save.
Viewing Billing Details
Under Current Asset Information, select View Billing Details to view your phone bill.
Also under Current Asset Information, you can view all open and all closed support requests.
Service Request Options
Scroll down to see service request options. You may select more than one request at a time.
Select Save and Continue to continue the process.
Select the appropriate options and fill out the form that appears, and then select Save and Continue.
If you need to review or make any changes, select Review next to that specific request. Select Submit Requests to finalize the process.
The Motus team will review your request, reach out when necessary, and complete the tasks accordingly.