Replace a Device

Faculty and staff can request a replacement device through Motus.

1. On the landing page, select Replacement Orders or Review and/or Modify Existing Lines of Service.

2. You will be brought to the Service Request Tool. Enter the user's name or number. Select Lookup Line Information to populate the user's information.

3. Scroll to the bottom of the page, and select Order Full Cost Replacement.

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4. Click Save and Continue. The page will expand to list all available devices.

5. Check off that you have read the disclaimer, and click Select Device.

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6. Once you have selected a device, you will see an option below to select additional accessories. Check this off to see available accessories.

7. Select any accessories you may need.

8. Fill in shipping information fields.

9. Select Save and Continue.

10. Review your request. Select Submit Requests when you are finished.

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