Submitting an Order for a New Line and Device

Owned by Ashley Mattingly
Last updated: Feb 23, 2022 by Sarah Nguyen (Deactivated)
3 min read

Eligible faculty and staff can order a new line and smartphone through Motus. The ordering process has an approval workflow. 

Devices can be purchased on behalf of an eligible faculty or staff member. You will check the box "Order on behalf" during checkout (step 8).

Getting Started

  1. From the main Motus portal page, hover over New Line Orders under Shop Wireless Devices. Select AT&T or Verizon. If you want to choose T-Mobile as a carrier, contact Motus for assistance at uconn@vwpcs.com.

  2. After selecting a carrier under the New Line of Service link on the landing page, you will see a Motus-created carrier site with a few options.

Motus' homepage for Verizon

Wireless Products and Services

  • Smartphones: View available smartphone devices.

  • Customer Service: Redirects you to the Service Request Tool to make changes to an existing line.

  • Rate Plans: View rate plan information based on device type.

  • Coverage Map: View a map to see coverage in specific areas.

  • Order New Line For Existing Device: Redirects you to the Service Request Tool to request a new line of service for an already existing device.

Ordering a Smartphone

  1. Select Smartphones. This page lists available devices, the details associated with them, and the option to add a device to your cart. 

    click smartphones

  2. View the available smartphones and make a selection. Click Add to Order.

  3. More information about the smartphone selected will be displayed. Review it and scroll down for the next step.

    1. Click Go Back to change your selection.

    2. Click Add Accessories to view options for your smartphone. Note: a phone case and wall charger are automatically included with your order.

    3. Click Continue To Checkout to finish your order.

  4. Once you have selected your smartphone and added any additional accessories, click Continue to Checkout.

  5. Now you will select your Voice Plan if you selected a phone through Verizon. Links provided in the Description column provide additional information. Click Add beside the plan you choose.

  6. International Calling

    1. In Verizon, the next screen shows you that Travel Pass is added. Click Continue.

    2. In AT&T, the next screen lets you add International Calling and Data from the dropdown menus. Click Continue.

  7. Review your shopping cart and click Checkout.

  8. Enter your employee information. Some of it will be auto-populated.
    If you are ordering on behalf of another employee, check the box Order on behalf. You can use the Employee Lookup tool to search for and select an employee by name or type in the employee ID in the Employee ID field. This will populate the form with their information. If you have a contractor who will be using this device, you can supply the name in the Notes box as needed.

  9. You have the option of keeping your existing wireless number. If you select Yes, supply the number you wish to port. If you select No, provide a preferred area code and zip code.

  10. Once all the required fields are completed, click Continue. You will then see the Final Shopping Cart Review page. Click Place Order. Click Go Back to make changes.

The order process is now complete, and you should expect delivery within the timeframe per company policy.

If approval is necessary, an email will be sent to the approver before the order is finalized.

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