ITS - Jira Components and Responsibilities

Classroom Technology Support

(jsd-its-classroom technology support)

Hi-Tech classrooms

AV Classrooms and Conference Rooms

Scantron and test scoring services

Digital signage

Web & Video conferencing; WebEx

AV consults

Jeffrey Albright

Andrew Macfarlane

Preston Blanchette

Braden Mellin

Luke Chapman

Chris Doggett

Douglas Erickson

Elijah Hanyckyj

Dan Jakubiak

Andrew Majewski

Mark Uccello

Sergio Pineda

Ryan MacFarland

Tristan Jones

HuskyCT

(jsd-its-huskyct)

Escalated HuskyCT issues

Center for Excellence in Teaching and Learning (CETL)

WePresent wireless projection

Hengameh Vosough

David Anastasio

Kelly Lin

Shoko Yamamoto

Web Support

(jsd-its-web support)

Aurora

Confluence

Daily Digest (dailydigest.uconn.edu)

Soapbox (soapbox.uconn.edu)

s.uconn.edu

pharmacyce.uconn.edu

Jira Service Management

Jira Software

Jira Assets

PCM Tools

RHAP

Yi Zhang

Brian Dunnigan

Chandler Warren

Chris Cerrigione

Gustavo Fernandez

Jesse Zurawel

Joshua Roy

Musa Jatkowski

Will Harris

William Shannon

Telecom Billing

(jsd-its-pinnacle records)

Charter connectivity issues for UConn rental properties

Softeligent and Telecom billing

KFS code changes

Danielle Farrands

Business Office

(jsd-its-business-office)

Purchase Requests

HuskyVision Billing

Kayla Rettburg

Regina Pelrine

Ross Hoel

Nancy Wojnarowski

+2 student workers

CoreCT Tech

(jsd-its-corect tech)

John Tindall

Dhanoop Jose

Sharat Sarsanwar

Gilbert Milone*

Applications and Technology Solutions

(jsd-its-applications & technology solutions)

Workflow development: Kuali Build

Bitbucket Pipelines CI/CD tool

HuskyTime issues

KnowledgeLake document management / document capture

Everbridge Alert system

Building & Emergency Contact (BEC) List

FERPA

Slate Student Success

Jessica Henderson

Jason Card

Jordan Gardiner

Ruben Mercado

Facilities Services

(jsd-its-facilities services)

Facilities Services applications (AiM, ReADY Request, OTE, GO Work Management, Go Asset Management, Deister/Commander 4)

Fleet Services applications (Fleet Focus, FMLive)

University Mail Services applications (PitneyTrack)

Parking Services applications (TickeTrack, UPASS)

UPDC applications (Unifier, Meridian)

Document Production applications (MarketDirect Storefront)

Matthew Grimm

Araceli del Castillo

Ying Hu

Jonathan Kuehn

Louis Frati III

Zachary Rosensohn

Accounts and Access

(jsd-its-accounts & access)

Identity Data

Account Information

Single Sign On

NetID Management

LastPass

2FA/MFA/Duo (Escalated)

Sponsored Account creation

Account provisioning

Failed mail-enabled users*

Email routing issues*

Boomi

Kevin Brown

Chris Yaros

Jim Luther

Joshua Jones

Lara Juenger

Marybeth Bardot

Meera Nair

Megan Clark

Michael Ballard

Philip Duncan

Richard Sarvas

Spencer O'Brien

Van Nguyen

+5 student employees

Artificial Intelligence
(jsd-its-artificial-intelligence)

ChatGPT

OpenAI API

Copilot

Kevin Brown

Timothy Bogues

Brett Paulson

Doug Baker

Haleh Ghaemolsabahi

Josh Boggis

Steve Fletcher

Email and Calendar

(jsd-its-email & calendar)

Microsoft 365

Shared resource creation

Spam and phishing emails

MassMail service

Escalated SharePoint issues

Distribution List requests (Generally Self-Serviceable)

Email incorrectly tagged 'spam'

ListServ

Failed mail-enabled users*

Email routing issues*

Kevin Brown

Arqum Chaudhry

Chris Yaros

Jim Luther

Joshua Jones

Lara Juenger

Marybeth Bardot

Meera Nair

Megan Clark

Michael Ballard

Philip Duncan

Richard Sarvas

Spencer O'Brien

Van Nguyen

+5 student employees

Room Scheduling

(jsd-its-room scheduling)

Event Management Systems (EMS) room scheduling software

Kevin Brown

Olson Briceno*

Jim Wheeler*

John Letot

Louise Swetland Larson

Marc Hatfield*

Meera Nair

Megan Clark

Michael Ballard

Richard Sarvas

Server Systems

(jsd-its-server systems)

Shared department drive requests

Image Now

Talisma and Titanium

Filelocker

Secure Shell (SSH) gateway

Linux

Non-Aurora UC webpage outages

pentana.oace.uconn.edu issues

Virtual Server

John Wrynn

Abiodun Obajinmi

Angelo Fazzina

Bharani Rajendran

Theresa Chu

Jason Zannetos

Temitope Leshi

Kelly Lin

Mitch Saba

Brandon Velasco

+3 student employees

Storage and Virtualization

(jsd-its-storage & virtualization)

Data backup and restoration

Citrix

R drive

Q drive creation requests and monitoring;

Doug Baker

Timothy Bogues

Christopher Dupont

Herman Casaol

Joe Colon

Marko Rudyk

Kristopher Smith

Database Management

(jsd-its-database management)

Oracle 

SQL Server

John Tindall

Alex Parker*

Dinis Gomes

Jason Britney

Daniel Lapp

Matthew Parker*

Charlie Tuttle*

Enterprise Financials

(jsd-its-enterprise financials)

Kuali Financial System and its technical integrations with HuskyBuy (Jaggaer)

Concur

Control-M

System access requests - KFS, KFDM, HuskyBuy, and Asset Panda

Brett Paulson

Bryon Moore

Jim Klaben

Jonathan Boschetto

Lan Guglietta

Larry Moore

Matt Grimm

Paul Morano

Rich Ritchie

HuskyBuy

(jsd-its-huskybuy)

Questions and issues related to the day to day use of HuskyBuy (Creating Orders/Vendors/Contracts, Workflow Approvals)

Brett Paulson

Garrett Heinze*

Jeremiah Macht*

Matt Grimm

Area Specific Device Support

Bitlocker escalation

Self-Service tools

Printer & Scanner setup

Outlook & Office troubleshooting

Workstation Environment troubleshooting

Workstation Peripherals issues

Lab setups

Les Martin

Josh Forest

AJ Newman

Cory Joyce*

Josh Hardin*

Steven Jagielo*

Zoe Alfano

John Allen

Josh Mindek

Andrew Rittner*

Device Management

(jsd-its-efs & software)

Software: Licensing issues; UConn AnyWare (Citrix) issues; Application Deployment packaging

Printing: Print server issues; Universal Print issues; eFax; Updates to Printer IP Reservations

Advanced Device Issues: Windows (Intune or Configuration Manager) and Mac (JAMF)

Rob Morrell

Konstantinos Filippakos

Kelly Lin

Phil Dean

Anna Piccione

Jeffrey Shapiro

Vinnie Gianni

Wayne Boyko

Yi Zhang

+2 student employees

Device Support

(jsd-its-desktop management)

ACD installation; Exchange issues; Bitlocker escalation;

Hardware problems; New computer setup; Reimage;

Computer admin rights; Printer installations; Direct access issues; Computer trust relationship issues

Video Conferencing

Microsoft 365

Dan Jakubiak

Jacob Cuevas

John Allen

Keith Parks

Les Martin

Kelly Lin

Josh Mindek

Reza Shahroudi

Zoe Alfano-Rodriguez

Athletics

(jsd-its-athletics)

Athletics departmental device support

Les Martin

Dan Jakubiak

Nate Kennedy

Kelly Lin

Owen Mercier

Mike Lillis

Katie Shi

Steve Mathie*

+1 student employee

Printing

(jsd-its-printing)

UPrint

Dan Jakubiak

Nate Kennedy

Molly Zipkin*

Reza Shahroudi

Business IT

(jsd-its-business-it)

Business IT Related Issues

Alexander del Campo

Chris Hewitt

Corey Blatchford

Mathew Krest

Ryan Schwallie

+5 student employees

Avery Point Technology Support

(jsd-its-avery point)

NetID, student worker, NetID admin and Student Administration system password resets; 

Classroom AV support

Basic computer troubleshooting; Software troubleshooting;

Granting access to shared resources (EFS P- and Q-drives, calendars, mailboxes)

Josh Forest

Preston Blanchette

Todd Fake*

Mark Bond

+2 student employees

Hartford Technology Support

(jsd-its-hartford)

Les Martin

Josh Forest

Preston Blanchette

Rick Morgan

Kenneth Vega

Vinnie Gianni

+5 student employees

Stamford Technology Support

(jsd-its-stamford)

Matthew Proulx

Sergio Pineda

Jeffrey Shapiro

William Shannon

+5 student employees

Waterbury Technology Support

(jsd-its-waterbury)

Andrew Macfarlane

Preston Blanchette

Braden Mellin

Douglas Erickson

Tom Vesci

Tristan Jones

+4 student employees

Reporting

(jsd-its-reporting admin)

Outages and access granting for:

WebFOCUS

FOCUS

OBI

KFDM

John Tindall

Noel McAvoy