ITS - Jira Components and Responsibilities

Classroom Technology Support

(jsd-its-classroom technology support)

Hi-Tech classrooms

AV Classrooms and Conference Rooms

Scantron and test scoring services

Digital signage

Web & Video conferencing; WebEx

AV consults

Jeffrey Albright

Douglas Erickson

Andrew Macfarlane

Andrew Majewski

Chris Doggett

Luke Chapman

Mark Uccello

Michael Watrous

Ryan MacFarland

Tristan Jones

HuskyCT

(jsd-its-huskyct)

Escalated HuskyCT issues

Center for Excellence in Teaching and Learning (CETL)

WePresent wireless projection

Hengameh Vosough

David Anastasio

Shoko Yamamoto

Web Support

(jsd-its-web support)

Aurora

Confluence

Daily Digest (dailydigest.uconn.edu)

Soapbox (soapbox.uconn.edu)

s.uconn.edu

pharmacyce.uconn.edu

Jira Service Management

Jira Software

Jira Assets

PCM Tools

RHAP

Yi Zhang

Brian Dunnigan

Chandler Warren

Chris Cerrigione

Gustavo Fernandez

Jesse Zurawel

Joshua Roy

Musa Jatkowski

Will Harris

Accessibility

(jsd-its-accessibility)

Document/Website Accessibility Scan

Ally

Siteimprove

Karen Skudlarek

Tyler Alexander

Telecom Billing

(jsd-its-pinnacle records)

Charter connectivity issues for UConn rental properties

Softeligent and Telecom billing

KFS code changes

Danielle Farrands

Business Office

(jsd-its-business-office)

Purchase Requests

HuskyVision Billing

Kayla Rettburg

Molly Zipkin

Regina Pelrine

Ross Hoel

CoreCT Tech

(jsd-its-corect tech)

Larry Wyse

Gilbert Milone*

Applications and Technology Solutions

(jsd-its-applications & technology solutions)

Workflow development: Kuali Build / LEAP forms

SDLC (Solution Development Life Cycle) tools (Bitbucket & Bamboo)

HuskyTime issues

KnowledgeLake & Filenet document management / Datacap document capture

Everbridge Alert system

Building & Emergency Contact (BEC) List

Jessica Henderson

Jason Card

Jordan Gardiner

Lou Begue

Ruben Mercado

Sumanth Reddy

Facilities Services

(jsd-its-facilities services)

Facilities Services applications (AiM, ReADY Request, OTE, GO Work Management, Go Asset Management, Deister/Commander 4)

Fleet Services applications (Fleet Focus, FMLive)

University Mail Services applications (PitneyTrack)

Parking Services applications (TickeTrack, UPASS)

UPDC applications (Unifier, Meridian)

Document Production applications (MarketDirect Storefront)

Matthew Grimm

Andy Morse

Araceli del Castillo

Jonathan Kuehn

Louis Frati III

Ying Hu

Zachary Rosensohn

Accounts and Access
(jsd-its-accounts & access)

Identity Data

Account Information

Single Sign On

NetID Management

LastPass

2FA/MFA/Duo (Escalated)

Sponsored Account creation

Account provisioning

Failed mail-enabled users*

Email routing issues*

Boomi

Kevin Brown

Chris Yaros

Jim Luther

Joshua Jones

Lara Juenger

Marybeth Bardot

Meera Nair

Megan Clark

Michael Ballard

Philip Duncan

Richard Sarvas

Spencer O'Brien

Van Nguyen

+8 student employees

Email and Calendar

(jsd-its-email & calendar)

Microsoft 365

Shared resource creation

Spam and phishing emails

MassMail service

Escalated SharePoint issues

Distribution List requests (Generally Self-Serviceable)

Email incorrectly tagged 'spam'

ListServ

Failed mail-enabled users*

Email routing issues*

Kevin Brown

Chris Yaros

Jim Luther

Joshua Jones

Lara Juenger

Marybeth Bardot

Meera Nair

Megan Clark

Michael Ballard

Philip Duncan

Richard Sarvas

Spencer O'Brien

Van Nguyen

+8 student employees

Room Scheduling

(jsd-its-room scheduling)

Event Management Systems (EMS) room scheduling software

Kevin Brown

Isaac Barber*

Jim Wheeler*

John Letot

Louise Swetland Larson

Marc Hatfield*

Meera Nair

Megan Clark

Michael Ballard

Richard Sarvas

Server Systems

(jsd-its-server systems)

Shared department drive requests

Image Now

Talisma and Titanium

Filelocker

Secure Shell (SSH) gateway

Linux

Non-Aurora UC webpage outages

pentana.oace.uconn.edu issues

Virtual Server

John Wrynn

Abiodun Obajinmi

Angelo Fazzina

Bharani Rajendran

Brandon Velasco

Jason Zannetos

Mitch Saba

Temitope Leshi

Theresa Chu

+6 student employees

Storage and Virtualization

(jsd-its-storage & virtualization)

Data backup and restoration

Citrix

R drive

Q drive creation requests and monitoring;

Doug Baker

Christopher Dupont

Herman Casaol

Joe Colon

Kristopher Smith

Marko Rudyk

Timothy Bogues

Database Management

(jsd-its-database management)

Oracle 

SQL Server

John Tindall

Alex Parker*

Charlie Tuttle*

Daniel Lapp

Fabrice Njeh

Jason Britney

Matthew Parker*

Enterprise Financials

(jsd-its-enterprise financials)

Kuali and its technical integrations with HuskyBuy (Jaggaer)

Concur

Control-M

System access requests - KFS, KFDM, HuskyBuy, and AssetPanda

Brett Paulson

Bryon Moore

Jim Klaben

Lan Guglietta

Larry Moore

Matt Grimm

Paul Morano

Rich Ritchie

+1 student employee

HuskyBuy

(jsd-its-huskybuy)

Questions and issues related to the day to day use of HuskyBuy (Creating Orders/Vendors/Contracts, Workflow Approvals)

Brett Paulson

Garrett Heinze*

Jeremiah Macht*

Matt Grimm

Area Specific Device Support

Bitlocker escalation

Self-Service tools

Printer & Scanner setup

Outlook & Office troubleshooting

Workstation Environment troubleshooting

Workstation Peripherals issues

Lab setups

Les Martin

Josh Forest

Rick O'Toole*

Cory Joyce*

Josh Hardin*

Steven Jagielo*

Zoe Alfano

John Allen

Josh Mindek

Andrew Rittner*

Device Management

(jsd-its-efs & software)

Software: Licensing issues; UConn AnyWare (Citrix) issues; Application Deployment packaging

Printing: Print server issues; Universal Print issues; eFax; Updates to Printer IP Reservations

Advanced Device Issues: Windows (Intune or Configuration Manager) and Mac (JAMF)

Rob Morrell

Konstantinos Filippakos

Phil Dean

Wayne Boyko

Yi Zhang

+3 student employees

Device Support

(jsd-its-desktop management)

ACD installation; Exchange issues; Bitlocker escalation;

Hardware problems; New computer setup; Reimage;

Computer admin rights; Printer installations; Direct access issues; Computer trust relationship issues

Video Conferencing

Microsoft 365

Dan Jakubiak

AJ Newman

Kelly Lin

Katie Shi

Nate Kennedy

Avery Point Technology Support

(jsd-its-avery point)

NetID, student worker, NetID admin and Student Administration system password resets; 

Classroom AV support

Basic computer troubleshooting; Software troubleshooting;

Granting access to shared resources (EFS P- and Q-drives, calendars, mailboxes)

Josh Forest

Todd Fake*

Mark Bond

Preston Blanchette

+2 student employees

Hartford Technology Support

(jsd-its-hartford)

Les Martin

Josh Forest

Jordan Dilallo

Preston Blanchette

Rick Morgan

+3 student employees

Stamford Technology Support

(jsd-its-stamford)

Matthew Proulx

Jeffrey Shapiro

Sergio Pineda

William Shannon

+5 student employees

Waterbury Technology Support

(jsd-its-waterbury)

Andrew Macfarlane

Braden Mellin

Douglas Erickson

Michael Watrous

Tom Vesci

Tritan Jones

+4 student employees

Reporting

(jsd-its-reporting admin)

Outages and access granting for:

WebFOCUS

FOCUS

OBI

KFDM

John Tindall

Noel McAvoy

Elton Thompson

Jean Ose

Prasith Gaddam

Stephen Hodgkins

ETL & Data Architecture

(jsd-its-etl)

Support and requests for any ITS-managed ETL job
HRPY Datamart
KFDM
SADM
FADM
Concur
New data modeling requirements

John Tindall

Dhanoop Jose

Keerthi Chamala

Sharat Sarsanwar

Sumanth Reddy

Varalaxmi Singireddy

High Performance Computing (HPC)

(jsd-its-hpc)

High Performance Computing (HPC)

David Christianson

Daniel Sniffin

Douglas Kirby

+2 student employees

Security

(jsd-its-security)

Identity Finder escalation

Firewall issues and requests

Phishing emails

Security awareness training

InCommon Cert Manager

Donald Babcock

Chris Panagoulias

Chris Tarricone

Christian Bergeron

Cole Lavigne

Griffin Freiberg

Laurie Neal