ITS - JSM Filtering Tickets

Custom filters can be created in Jira Service Management (JSM) .

1. It is best to start by accessing all issues.

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2. Use the drop-down menus to choose which items you would like to filter.

   1. Project: All ITS tickets should be accessed through the ITS Service Desk project in Jira.

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   2. Type: Filter between global issues and regular service requests. Note that Global issues are posted on ITStatus.

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   3. Status: Filter out closed and resolved tickets.
      Ex. if you only want to view open tickets, select all options that relate to the ticket being open (Open, In Progress, Reopened, Waiting for Support, Waiting for Customer, etc.).

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   4. Assignee: Select specific users that tickets are assigned to. You can select yourself and others if necessary.

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   5. Contains Text: Allows you to add specific items of text to the filter.

   6. More: Allows for other helpful filter options.

      1. Component allows you to add a group as a filter.

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3. Once you have a filter configured, save it by choosing Save As and adding a descriptive name.

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4. You can share filters with colleagues after creating them by clicking on the share button in the upper right corner.

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