ITS - Jira Components and Responsibilities

Classroom Technology Support

(jsd-its-classroom technology support)

Hi-Tech classrooms

AV Classrooms and Conference Rooms

Scantron and test scoring services

Digital signage

Web & Video conferencing; WebEx

AV consults

Jeffrey Albright

Douglas Erickson

Andrew Macfarlane

Mark Uccello

Michael Watrous

Tristan Jones

Dan Jakubiak

Elijah Hanyckyj

Ryan MacFarland

Chris Doggett

Luke Chapman

Andrew Majewski

HuskyCT

(jsd-its-huskyct)

Escalated HuskyCT issues

Center for Excellence in Teaching and Learning (CETL)

WePresent wireless projection

Hengameh Vosough

Steve Garrett

David Anastasio

Shoko Yamamoto

Web Support

(jsd-its-web support)

Aurora

Confluence

Daily Digest (dailydigest.uconn.edu)

RHAP

Soapbox (soapbox.uconn.edu)

s.uconn.edu

Jira Service Management

Jira Software

Jira Assets

PCM Tools

Yi Zhang

Joshua Roy

Chandler Warren

Gustavo Fernandez

Jesse Zurawel

Brian Dunnigan

Chris Cerrigione

Musa Jatkowski

Will Harris

Telecom Billing

(jsd-its-pinnacle records)

Charter connectivity issues for UConn rental properties

Softeligent and Telecom billing

KFS code changes

Danielle Farrands

Rori Ziegwied

Business Office

(jsd-its-business-office)

Purchase Request

Rori Ziegwied

Ross Hoel

Regina Pelrine

Kayla Rettburg

CoreCT Tech

(jsd-its-corect tech)

Larry Wyse

CoreCT Tech (Agent)

(jsd-its-corect tech)

Millard Hofmann 

Rob Boncoddo

Adam Wilder

Ellen Lowe

Jessica Dempsey

Jessica Lowrey-Manning

Kimberly Figiela

Cheryl Berry

Amanda Masztal

Reka Wrynn

Heather Ryan

Jen Traynor

Amy Tse

Melody Williamson

Cindy Drost

Ronald Stevens

Suzanne Rogoz

Tiffanie Klick

Vicki Fry

Joanna Smith 

Johannah Gorgone 

Applications and Technology Solutions

(jsd-its-applications & technology solutions)

Workflow development: Kuali Build / LEAP forms

Facilities application (AiM) support

Logistics application support

UPDC application support

SDLC (Solution Development Life Cycle) tools (Bitbucket & Bamboo)

HuskyTime issues

KnowledgeLake & Filenet document management / Datacap document capture

Everbridge Alert system

Building & Emergency Contact (BEC) List

Mike Oatley

Jessica Henderson

Luis Begue

Jason Card

Ruben Mercado

Matthew Grimm

Jonathan Kuehn 

Ying Hu

Louis Frati

Araceli del Castillo

Andrew Morse

Zachary Rosensohn

Jordan Gardiner

Accounts and Access
(jsd-its-accounts & access)

Identity Data

Account Information

Single Sign On

NetID Management

LastPass

2FA/MFA/Duo (Escalated)

Sponsored Account creation

Account provisioning

Failed mail-enabled users*

Email routing issues*

Boomi

John Tindall

Michael Ballard

Marybeth Bardot

Megan Clark

Philip Duncan

Joshua Jones

Lara Juenger

Jim Luther

Meera Nair

Van Nguyen

Richard Sarvas

Chris Yaros

Email and Calendar

(jsd-its-email & calendar)

M365 and Google Workspace

Shared resource creation

Spam and phishing emails

MassMail service

Escalated SharePoint issues

Distribution List requests

Email incorrectly tagged 'spam'

ListServ

Failed mail-enabled users*

Email routing issues*

John Tindall

Michael Ballard

Marybeth Bardot

Megan Clark

Philip Duncan

Joshua Jones

Lara Juenger

Jim Luther

Meera Nair

Van Nguyen

Richard Sarvas

Chris Yaros

Room Scheduling

(jsd-its-room scheduling)

Event Management Systems (EMS) room scheduling software

John Tindall

Michael Ballard

Meera Nair

Megan Clark

Richard Sarvas

Louise Swetland Larson

Marc Hatfield

Isaac Barber

John Letot

Jim Wheeler

Server Systems

(jsd-its-server systems)

Shared department drive requests

Image Now

Talisma and Titanium

Filelocker

Secure Shell (SSH) gateway

Linux

Non-Aurora UC webpage outages

pentana.oace.uconn.edu issues

Virtual Server

John Wrynn

Mitch Saba

Angelo Fazzina

Abiodun Obajinmi

Theresa Chu 

Temitope Leshi

Jason Zannetos

Brandon Velasco

Storage and Virtualization

(jsd-its-storage & virtualization)

Data backup and restoration

Citrix

R drive

Q drive creation requests and monitoring;

Doug Baker

Christopher Dupont

Herman Casaol

Kristopher Smith

Timothy Bogues

Joseph Colon

Marko Rudyk

Database Management

(jsd-its-database management)

Oracle 

SQL Server

John Tindall

Charlie Tuttle

Dan Lapp

Jason Britney

Enterprise Financials

(jsd-its-enterprise financials)

Kuali and its technical integrations with HuskyBuy (Jaggaer)

Concur

Control-M

System access requests - KFS, KFDM, HuskyBuy, and AssetPanda

Brett Paulson

Paul Morano

Lan Guglietta

Rich Ritchie

Bryon Moore

Meghan VanSchalkwyk

HuskyBuy

(jsd-its-huskybuy)

Questions and issues related to the day to day use of HuskyBuy (Creating Orders/Vendors/Contracts, Workflow Approvals)

Jeremiah Macht (UBS Staff)

Garrett Heinze (UBS Staff)

Brett Paulson

Device Support

(jsd-its-desktop management)

ACD installation; Exchange issues; Bitlocker escalation;

Hardware problems; New computer setup; Reimage;

Computer admin rights; Printer installations; Direct access issues; Computer trust relationship issues

Les Martin

John Allen

Joseph Darigis

Jacob Cuevas

Kelly Lin

Josh Mindek

Keith Parks

AJ Newman

Area Specific Device Support

Bitlocker escalation

Self-Service tools

Printer & Scanner setup

Outlook & Office troubleshooting

Workstation Environment troubleshooting

Workstation Peripherals issues

Lab setups

Josh Forest

Rick O'Toole

Cory Joyce

Josh Hardin

John Allen

Josh Mindek

Andrew Rittner

Device Management

(jsd-its-efs & software)

Software issues; Skybox support; AnyWare issues; Print servers;

FTP

Citrix

Advanced Hardware Diagnostics, EFS P Drive Increase, SCCM Full Admin, Secure Research Infrastructure, Task Sequences and OSD,

Workstation Driver Support, Application Virtualization, GUI/Script creation for workflow, Software Installation and Troubleshooting 

Rob Morrell

Konstantinos Filippakos

Phil Dean

Wayne Boyko

Zoe Alfano

Kelly Lin

Avery Point Technology Support

(jsd-its-avery point)

Todd Fake

Mark Bond

Hartford Technology Support

(jsd-its-hartford)

Josh Forest

Rick Morgan

Les Martin

Vincent Gianni

Jubi Santiago

Preston Blanchette

Stamford Technology Support

(jsd-its-stamford)

Matthew Proulx

Jeffrey Shapiro

Sergio Pineda

William Shannon

Waterbury Technology Support

(jsd-its-waterbury)

Tom Vesci

Braden Mellin

Reporting

(jsd-its-reporting admin)

Outages and access granting

WebFOCUS

FOCUS

OBI

KFDM

Dhanoop Jose

Noel McAvoy

Keerthi Chamala

Sharat Sarsanwar

Varalaxmi Singireddy

Sumanth Reddy

Stephen Hodgkins

Elton Thompson

Prasith Gaddam

Jean Ose

High Performance Computing (HPC)

(jsd-its-hpc)

High Performance Computing (HPC)

David Christianson

Daniel Sniffin

Douglas Kirby

Security

(jsd-its-security)

Identity Finder escalation

Firewall issues and requests

Phishing emails

Security awareness training

InCommon Cert Manager

Donald Babcock

Zach Robert

Laurie Neal

Chris Tarricone

Griffin Freiberg

Richelle Afriyie

Secured Research Infrastructure (SRI)

Technical Requests, Questions and Issues for the Secure Research Infrastructure.

This is research where data is classified as controlled unclassified information or controlled technical information.

Josh Boggis

Don Babcock

Marko Rudyk

Tim Bogues

Zoe Alfano

Konstantinos Filippakos

Laurie Neal

Doug Baker

John Letot

Student Admin

(jsd-its-student admin)

Configuration and system issues with Student Administration (PeopleSoft) 

Seth Michalek (Interim)

Bruce Kwon

John Gwinnell

Avyank Kuncha

Enrique Miras-Alonso

Syed Rizwan Haider

Kearsten Davis

Kelly Shedd

Tanya Osuba

Brian Rockwood

Frank Zeffiro

Rush Bhatt

Julie DeCandia

Louise Larson

John Bowden

Brian Rockwood

Student Admin - Admissions

(jsd-its-student admin admissions)

Julie DeCandia

Dawn Jones

Jeffrey Chen

Student Admin - Registrar 

(jsd-its-student admin registrar)

Student Admin (SA) access requests

Louise Larson 

Marc Hatfield

Laura Stone

Brian Rockwood

Carl Rivers

Laura Mlyniec-Beam

Technology Support Center

(jsd-its-technology support center)

NetID, student worker, NetID admin and Student Administration system password resets; 

Basic computer troubleshooting; Software troubleshooting;

Granting access to shared resources (EFS P- and Q-drives, calendars, mailboxes)

Keith Parks

Steven Fletcher

Andre Corsini

Elijah Hanyckyj

Joseph Darigis

AJ Newman

Michael Lillis

Katie Shi

Data Center Ops - Network Engineering

(jsd-its-data center)

Data equipment and servers; Equipment in Data Center; badge access;

Co-location; Equipment Installation; Network Cabling; Monitoring;
Remote Hands diagnostic and cable signal testing

Josh Bartlett

Armand Pomerleau

Richard Dziekan

HuskyVision TV 

(jsd-its-huskyvision tv)

Missing channels; Converter box assistance

Brian Coffey

Zack Garlock

Network Engineering 

(jsd-its-network engineering)

Widespread network connectivity issues; Static IP requests; VPN;

WhatsUp site maintenance; Network-related outages;

VLAN change requests; Code Blue phones

Robert Kent (interim)

Bill DelGrego 

Jerin Jose

Network Infrastructure

(jsd-its-network infrastructure)

The Physical Infrastructure and Planning (PIP) group maintains the telecommunication cable and infrastructure plant in support of the University voice, video and data networks.

Any University faculty, staff, or affiliate with a NetID that requires voice, data or CATV cable installation, relocation or removal, please submit a cable request form.

If a customer, consultant or vendor needs telecommunication design/review services or a outside contractor requires a University voice or data connection, please submit a project request form.

For contractors and consultants working at UConn, please visit the additional resources and information page to find helpful information such as:

• University’s Design Guideline and Performance Standards

• Resource links for Contractors/Designers

• Acceptable forms for some project related needs

Josh Bartlett

Gary Klett

Andrew Pagano

George Perron

Michael Williams

Nicholas McNamara

Troy Clark

Network Services 

(jsd-its-network services)

Wired Issues

Wireless Issues

Broken Data Jacks

IP Address Requests

Infoblox 

Contact Center

Cable Television

Jason Hamley 

Glenn Keegan

Eric Glinsky

Scott Haney

Jon Ardolino

Mark DiBacco

Voice

(jsd-its-voice)

CCX; voicemail; Cell phone; Desk Telephone; and land line;

Windstream trouble tickets;

Locating and managing printer fax numbers

Laurel Rae
Steve Kiely

James Tuohy

Danielle Farrands

Jared Dewey

CETL

(jsd-its-cetl)

CETL, EdTech, eCampus, HuskyCT Instructor support

Cheryl Sellers

Daniel Fachinetti

David Morrow

Desmond McCaffrey

Jordan Vinikoor

Fine Arts

(jsd-its-fine-arts)

School of Fine Arts IT Support

Rick O’Toole

Library IT

(jsd-its-library-it)

Library IT Support

Laurie Taylor

Kim Mcnamara
Sully Lugo

Neag

(jsd-its-neag)

Neag School of Education IT Support

Cory Joyce

Cathleen Hammel