Help Center Tool for LockDown Browser

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Last updated: Feb 03, 2022 by Sarah Nguyen (Deactivated)
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This article covers how students use Respondus, Inc.'s Help Center feature. Respondus has recently introduced a new, fully integrated “Help Center” tool for LockDown Browser which has features that are comprehensive, easy to use, and well-documented.

Students can find the Help Center tool in the browser's toolbar when they log in to HuskyCT.

Features

Two important features in the Help Center include:

  • Run System Check

  • Access Student Knowledge Base

Testing Your LockDown Browser Environment

The Run System Check feature allows students to quickly test their local environment for compatibility with LockDown Browser. The tool runs a series of tests, including, but not limited to bandwidth, latency, and open ports.

After the test completes, summary results will be displayed at the top of the page.

Lockdown browser help center.

  • If the device passed a particular test, it will be noted with a green checkmark (as shown above). Test failures are reported with a red x symbol.

  • Diagnostic information related to the test is displayed in the bottom section of the page.

  • Students have several options after the test completes: Return to Course, Email Results, Knowledge Base. If all tests are passed, simply click Return to Course.

If any tests fail, students can search the new LockDown Browser knowledge base for potential solutions. This view of the knowledge base is only accessible from within the Help Center tool. 

  • Additionally, an alternate knowledge base can be found on the Respondus website and is accessible from a standard web browser.

Further Assistance

Some issues may require assistance from the UITS Help Center or HuskyCT team. To expedite a technical review,

  1. Email your system check results to your own mailbox.

  2. Forward this email to ITS at helpcenter@uconn.edu. Doing so will automatically generate a service request and associate it with your NetID.

While there is an option to copy a secondary email address when sending results, this is discouraged, as the ticket would not be associated with the student’s NetID.  

If you are enrolled in a HuskyCT course this semester and the instructor plans to use LockDown Browser, we highly recommend running the system check tool in advance of your first exam. See HuskyCT Test Taking Tips. 

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