Accessing a Shared Mailbox in Outlook on Windows

Owned by Former user (Deleted)
Last updated: Sept 23, 2024 by John Allen
3 min read

This article is for students, student workers, faculty, and staff at all UConn campuses who want to access a shared mailbox in Microsoft Outlook on Windows. This article applies to existing shared mailboxes.

This article describes the process of adding a shared mailbox to your current Outlook profile. If you would like to create a completely separate Outlook profile for the shared inbox, see Adding a Shared Mailbox in a Separate Profile Using Outlook for Windows.

Students who are given access to a shared mailbox should log in using their student work accounts, rather than their regular academic email accounts. Work accounts will be in the form of <NetIDwork>@uconn.edu (abc12345work@uconn.edu) 

Accessing a Shared Mailbox in ‘Old’ Outlook for Windows

If you are using the ‘New’ Outlook please see the section below

  1. Click File.

  2. Click Add Account.

    Outlook file menu

  3. Enter the Shared Mailbox account name. 

    Add account screen

  4. Click on Connect.

  5. You will now be prompted to enter the password for the Shared Mailbox. However, you must log in to the shared mailbox using your own email address and NetID password, so select Sign in with another account.

     

  6. Replace the Sign in with your email address (typically firstname.lastname@uconn.edu or NetID@uconn.edu) and click Next, and then enter your NetID password.

  7. If you are asked for a username and password again, repeat steps 5 and 6, making sure to use your email address and password again. Otherwise, proceed to the next step.

  8. Once added, you will be prompted to restart Outlook. Click Done.

  9. You must restart Outlook for these changes to take effect. After restarting Outlook, you will now be able to select which mailbox you would like to send a message from. The default account will be your personal one.

Accessing a Shared Mailbox in ‘New’ Outlook for Windows

  1. Open and sign into Outlook if you have not already

  2. Right click on your Mailbox. This should be your UConn email address

  3. Click Add shared folder or mailbox

  4. Enter the email address or resource number of the shared resource you are trying to access and click on it when it pops up

  5. Click Add

  6. The folder should now be visible under your other folders on the left hand pane in the “Shared with me folder”.

If you prefer the view from the old Outlook, the only option is to use the old version of Outlook. This is how shared resources appear in the new Outlook

Related Articles