Enable Incoming Remote Desktop Connections

Owned by Colin McNeil
Last updated: Oct 01, 2024 by A.J. Newman
2 min read

Employees with university-issued devices can enable remote desktop connections to allow another computer to connect.

This process should be completed on your remote computer. This is the computer that is physically located on campus.

Step 1: Create device reservation on UConn network

Newer computers issued by ITS no longer have the network configuration that allows an incoming remote connection. To enable this configuration, you will need to email techsupport@uconn.edu with the following information, indicating that you want to create a network reservation for remote desktop:

Once you receive confirmation from ITS that the configuration was successful, you can move into the next step.

Step 2: Enable incoming remote connections

If your machine was setup and managed by ITS, it is likely that this is already done. Only do this if you have issues connecting.

  1. Right-click on the Start button and select System from the menu.

  2. Select Remote desktop at the bottom of the page.

  3. Turn on Remote Desktop and confirm the change when prompted.

  4. If you see the message “You must enable the Window Firewall exception for Remote Desktop” in the dialogue box, click on the provided link. The page that pops up will give you additional instructions on how to change settings for Remote Desktop Connection so that it works.

Step 3: Change your power settings

You will not be able to remote into your machine if it is shut down or asleep.

To prevent your computer from falling asleep, you will need to change its power settings.

  1. Open Settings and navigate to System → Power & battery → Screen, sleep, & hibernation timeouts

  2. Under the drop-down for Make my device sleep after, select Never.

Next steps

Now that your remote (on-campus) computer is all set, you can now set up your local (off-campus) computer to connect to it:

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