This article is intended to assist with troubleshooting the various issues that may occur with AnyConnect on Windows. This page will be updated if new issues arise.
Error Message: "The VPN connection failed due to unsuccessful domain name resolution".
One of the .XML files that AnyConnect references has an incorrect entry. Erasing these files (which will be automatically re-created) will resolve this issue.
- If the AnyConnect client is currently open, close it.
Navigate to the following folder in Windows Explorer - C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile
The 'ProgramData' folder is hidden by default, you can copy the address above and paste it into Windows Explorer.
Once there, delete any files that end in .XML.
Once you've done that, re-open AnyConnect any type in 'anyconnect.uconn.edu/split', and click Connect.
Unable to Type in AnyConnect Address Bar
Occasionally some users may need to switch to another AnyConnect Realm, however upon attempting to type the new URL, the AnyConnect client doesn't allow it. Resolving this issue requires erasing a couple of files.
- If the AnyConnect client is currently open, close it.
Navigate to the following folder in Windows Explorer - C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile
The 'ProgramData' folder is hidden by default, you can copy the address above and paste it into Windows Explorer).
Once there, delete any files that end in .XML.
Once you've done that re-open AnyConnect, type in the URL of the Realm you're looking to connect to, and click Connect.
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