Video Connection Timed Out

Owned by Steven Garrett
Last updated: Feb 03, 2022 by Sarah Nguyen (Deactivated)
1 min read

This article is intended for students who are taking an online exam in HuskyCT using LockDown Browser with the Webcam requirement and they encounter the "video connection timed" out error.

  1. Click Try Again on that same page. This may permit the connection to be established. It is only necessary to click this button one time, as doing this makes a small network change. If the error persists, clicking the button multiple times will not help.

  2. If the error persists, it is likely caused by a latency (delay) on your computer and/or network. This can include other devices on your network using bandwidth. The best thing for you to do is to exit LockDown Browser and restart your computer. After the restart, be sure to shut down all other running applications on both the computer and the network, including other network devices. If using Wi-Fi, move as close to the router as possible.

  3. Start LockDown Browser and try again.

If the problem persists, try using a different network or a hardwired connection via an Ethernet cable.

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