Reports Failing to Email in Scantron

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Last updated: Feb 10, 2022 by Sarah Nguyen
2 min read

Faculty can troubleshoot Scantron report failures.

You may receive a pop-up message if Page 2 (the NetID information page) is dropped into the lower “rejection” bin. This may indicate that the NetID “bubbled-in” on the form is not a valid ID. The system will check the NetID against the LDAP database to determine its validity.

  1. If you receive this error when Page 2 is rejected, check the page to verify that the NetID is correct and the correct bubbles are filled in.

  2. Fix any errors and re-scan the page.

Other Error Messages

If you receive the following pop-up message, the process has failed to email your exam reports to the NetID bubbled-in on Page 2 of the scanned exam, as the NetID does not exist.

Mailbox unavailable message

  1. Your exam reports, however, are still accessible on the computer. Near the lower-left corner of the desktop, there are shortcut icons. Find the one labeled RemarkTemp.

  2. Double-click this icon to open the folder where your reports are files are stored.

    Open the RemarkTemp Files Shortcut

  3. Your files will be listed within this folder.

  4. At this point, you have two options: move them to a thumb drive or email them to yourself.

Emailing Files

  1. Click within the folder, and press CTRL + A to select all files.

  2. Right-click and select Send to.

  3. Select Compressed (zipped) Folder.

This creates a ZIP file that you can attach to an email using UConn webmail. You can then email these files to yourself.

Copying Files to a Thumb-Drive

  1. Click within the folder.

  2. Press CTRL + A to select all files.

  3. Right-click and select Sent to.

  4. Click the corresponding link to your thumb drive.

Once you have verified that your files have been emailed or copied, delete the files from the RemarkTemp folder to prevent these files from being sent to the next person who scans an exam.

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