Submitting Support Requests to ITS

Owned by Sarah Nguyen (Deactivated)
Last updated: Dec 21, 2023 by Ethan Garcia (Deactivated)
1 min read

Students, faculty, and staff can submit requests to the ITS Technology Support Center for assistance in resolving issues.

Submitting a Request for a Specific Issue

  1. Navigate to techsupport.uconn.edu.

  2. Select Support Requests, and log in with your UConn email address and click Continue with Atlassian account.

  3. Enter your query in the search bar. You will see a list of recommended articles related to your topic. You can select Load More to load additional suggestions.

If you cannot find an appropriate article,

  1. Select the appropriate category. If your issue does not fit within any listed categories, select General Help.

  2. You will be prompted with a form. Here, you can explain the issue you are facing and provide a photo. When you are done, press Send.

Once you complete all of the steps above, you should receive an email confirmation that looks similar to this.

This is an automated message confirming that ITS has received your request. A support ticket has been created, and a technician will contact you shortly by email to assist you. All correspondence will be added to your ticket.

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