Adding a Shared Mailbox in Outlook (New & Old Outlook)

Owned by David Paquette
Last updated: Jun 05, 2024 by Drew MarinaVersion comment
3 min read

Use this guide to add a Shared Mailbox to your Outlook Profile.

Step-by-step guide

New Outlook


  1. In Outlook, right-click on your email address in the left pane and select "Add shared folder or mailbox".
  2. In the resulting box, enter the email address you wish to have added to Outlook.

    Your resulting shared mailbox will appear below the "Shared with me" tab on the left pane. You may need to wait a few minutes for the new shared inbox to populate with messages.

Old Outlook

  1. In Outlook, Click on "File" on top left hand of window
  2. Click on "Account Settings"
     
  3. Choose "Account Settings" from the menu
     
  4. Click on "Change" 
     
  5. Click on "More Settings ...
     
  6. Click on "Advanced"
     
  7. Click on "Add"
     
  8. Type in "BUSN" and click OK to search for all of the School of Business Mailboxes
  9.  Select the Mailbox you wanted and click OK
     
  10. If you want to add another Mailbox, repeat steps 8-9, until you've added all of the mailboxes you've wanted. Please note, each additional mailbox slows the process - it's recommended to add 1 at a time.When complete, Click OK
     
  11. Click on Next >
     
  12. Click on Finish
     
  13. The Mailboxes will appear on the bottom left-hand side of your Outlook Profile - It may take some time to download the items to your local cache file
     

For more help, please contact our helpdesk at busn.help@uconn.edu