Troubleshooting UCONN-SECURE

1. Navigate to Windows Settings → Network & internet → Wi-Fi → Manage known networks.

2. Find UCONN-SECURE and choose Forget.

1. Open System Settings and navigate to Wi-Fi → Advanced… → Known Networks.

2. Find UCONN-SECURE and choose Remove from list in the context menu next to the network name.

1. Open Settings and navigate to Wi-Fi → Edit.

2. Tap the icon next to UCONN-SECURE and remove it from the list.

These steps will vary by manufacturer and OS version. These instructions are for a Google Pixel running Android 14.

1. Open Settings and navigate to Network & Internet → Internet → Saved networks.

2. Find UCONN-SECURE and tap on it to bring up its information page.

3. Tap Forget to remove the network from your device.

If you are sure that you are entering the correct NetID and password, your current password may not be synced within all of our systems.  To check if this is the case: 

1. Navigate on a different device to https://netid.uconn.edu/tools/test_password.php

2. Sign in with your NetID and NetID password. 

3. Enter your login information. 

More information can be found here: Synchronizing Your NetID Password (Password Test)

If one of the tests shows red ("Unsynchronized"), please follow the steps to change your NetID password: Changing Your NetID Password. After changing your password, try to connect to UCONN-SECURE again.

1. Open Terminal as an administrator. On older versions of Windows, this may be called Command Prompt.

2. Type in the following command followed by <Enter>: netsh winsock reset

3. Restart your computer.

1. Open Terminal as an administrator. On older versions of Windows, this may be called Command Prompt.

2. Type in the following command followed by <Enter>: ipconfig /flushdns

3. Restart your computer.

Your Mac will need to run a relatively new version of macOS in order to connect to UCONN-SECURE. Navigate to Apple menu → About This Mac. The current version of macOS is version 14 (Sonoma), released in late 2023. If your version is more than a few years old, you will have to upgrade to a newer version. Connect to a different internet network and follow these instructions from Apple: https://support.apple.com/en-us/108382

1. Open Keychain Access. You may need to use Spotlight Search to find it.

2. Navigate to Default Keychains → login.

3. Search for uconn in the search bar.

4. If you see any certificates listed that are named ise-psn-msb-0.its.uconn.edu, you can select and delete them.

This certificate is not harmful to your computer. By deleting it, you are enabling the computer to accept a new version of it the next time it attempts to connect to UCONN-SECURE.