Process

Application Issues

Bugs

Customers report issues through the UITS Customer Service Help Desk. The recorded tickets are assigned to the Financial Systems Group.  Finance Systems Kuali Support Team review the tickets to determine the nature of the issue. If the reported issue apears the be a bug in the application, the support team transfer the information from the Customer Service ticket to a development Jira, recording the ticket number in the description of the Jira.  The resulting JIRA number is then recorded in the Customer Service ticket with a note and the ticket is closed.

Change Requests 

Requests for changes or enhnacements to application functionality are added to the Change Request Master List for review and prioritization by the Change Request Prioritization Committee.  For more information in the Chnage Request process and the committee see Change Request Management

Access Security

Reporting