Troubleshooting UCONN-SECURE

1. Navigate to Windows Settings → Network & internet → Wi-Fi → Manage known networks.

2. Find UCONN-SECURE, UCONN-GUEST, and eduroam and choose Forget.

1. Open System Settings and navigate to Wi-Fi → Advanced… → Known Networks.

2. Find UCONN-SECURE, UCONN-GUEST, and eduroam and choose Remove from list in the context menu next to the network name(s).

1. Open Settings and navigate to Wi-Fi → Edit.

2. Tap the icon next to UCONN-SECURE, UCONN-GUEST, and eduroam and remove them from the list.

These steps will vary by manufacturer and OS version. These instructions are for a Google Pixel running Android 14.

1. Open Settings and navigate to Network & Internet → Internet → Saved networks.

2. Find UCONN-SECURE, UCONN-GUEST, and eduroam and tap on each to bring up its information page.

3. Tap Forget to remove the network(s) from your device.

If you are sure that you are entering the correct NetID and password, your current password may not be synced within all of our systems.  To check if this is the case: 

1. Navigate on a different device to https://netid.uconn.edu/tools/test_password.php

2. Sign in with your NetID and NetID password. 

3. Enter your login information. 

More information can be found here: Synchronizing Your NetID Password (Password Test)

If one of the tests shows red ("Unsynchronized"), please follow the steps to change your NetID password: Changing Your NetID Password. After changing your password, try to connect to UCONN-SECURE again.

The most common issue preventing network connections on Windows is out-of-date drivers.

1. Open Settings and navigate to Windows Update.

2. If available, click Check online for updates from Microsoft. Allow all available updates to install and restart as necessary.

3. Click Check for updates if the prior option is not available. Allow all available updates to install and restart as necessary.

Device manufacturers often provide their own driver update tools. It is recommended that you run these as well as Windows Update. Instructions for each brand vary, but you can use the following links to learn more for most common manufacturers:

Dell

HP

Lenovo

Asus

Samsung

Razer

MSI

1. Open Terminal as an administrator. On older versions of Windows, this may be called Command Prompt.

2. Type in the following command followed by <Enter>: netsh winsock reset

3. Restart your computer.

1. Open Terminal as an administrator. On older versions of Windows, this may be called Command Prompt.

2. Type in the following command followed by <Enter>: ipconfig /flushdns

3. Restart your computer.

Your Mac will need to run a relatively new version of macOS in order to connect to UCONN-SECURE. Navigate to Apple menu → About This Mac. The current version of macOS is version 14 (Sonoma), released in late 2023. If your version is more than a few years old, you will have to upgrade to a newer version. Connect to a different internet network and follow these instructions from Apple: https://support.apple.com/en-us/108382

1. Open Keychain Access. You may need to use Spotlight Search to find it.

2. Navigate to Default Keychains → login.

3. Search for uconn in the search bar.

4. If you see any certificates listed that are named ise-psn-msb-0.its.uconn.edu, you can select and delete them.

This certificate is not harmful to your computer. By deleting it, you are enabling the computer to accept a new version of it the next time it attempts to connect to UCONN-SECURE.