Managing Clutter in Outlook

This article is for faculty, students, and staff seeking information regarding Outlook's Clutter feature. The Clutter feature in Outlook analyzes your behavior and determines the emails you are most likely to ignore. It then moves these emails to a clutter folder that you can reference later. This article will describe how to toggle this feature on and off. 

After January 31, 2020 (Microsoft) will no longer move any messages to the Clutter folder in the mailbox, and (Microsoft) will convert the existing Clutter folder to a regular user folder. (Microsoft) also won’t do anything to the messages in the Clutter folder, or remove the folder. (Microsoft) will stop sending digest notifications, and (Microsoft) will remove the options in OWA, the API’s and the admin tools.

Can I keep using Clutter instead of Focused Inbox?

You can keep using the existing Clutter experience until January 31, 2020. However, after that date, Clutter will be completely replaced by Focused Inbox.

So what do I have to do to enable Focused Inbox?

You can find information about how to enable Focused Inbox for each supported client here.

What happens if I’m not using Outlook mobile, or OWA, or one of the supported clients?

If you are not using one of the supported clients then emails that would previously have been moved to the Clutter folder will remain in your Inbox. As a workaround you can create rules to move mails from your Inbox to another folder, but of course the experience will be much simpler if you use Outlook...

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