Troubleshooting Issues with Your Browser

Issues with your browser (e.g., Internet Explorer, Chrome, Firefox) can prevent you from accessing the Student Administration System. This article covers strategies for troubleshooting common problems. 

Troubleshooting Strategies

Deleting or Clearing Browser Cache

Many cache issues can be fixed by clicking on the Delegate Login button then returning to the Student Administration home page using the back arrow. Once you have done this, log in normally. If you are still experiencing issues, you may have to clear your browser cache manually. Log out of the Student Administration System if you are still logged in, then clear your browser cache and restart your web browser before logging back in. You can see how to do this in Clearing the Cache in Web Browsers.

Resetting Your Student Administration System Bookmark, Favorite, or Shortcut

When you access the Student Administration System using a bookmark, favorite, or shortcut, your saved link should always be studentadmin.uconn.edu. The instructions below describe how to edit your existing saved link in Internet Explorer and Chrome.  

Missing Home Page or Incorrectly Aligned Links

1. Right-click in the toolbar area. 

2. Select Menu Bar. 

3. Click on View. 

4. Select Refresh. 

Editing Your Browser's Trusted Sites

The instructions below are for Internet Explorer.

1. Navigate to Tools. 

2. Click on Internet Options. 

3. Click the Security tab. 

4. Click on Trusted Sites. 

5. Select Sites. 

6. Click on Add.  

Checking Compatibility Settings

The instructions below are for Internet Explorer. If you are experiencing issues with Student Admin in Internet Explorer, you may find it helpful to remove the website from Compatibility View.

1. Navigate to Tools. 

2. Select Compatibility View Settings. 

3. Check to see if uconn.edu is listed in the Websites you've added to Compatibility View box. If you see uconn.edu listed in this box, this means that the Student Administration System is currently in Compatibility View. 

   1. Click on uconn.edu, if it is already listed in the Websites you've added to Compatibility View box. 

   2. Click Remove. 

Deleting All Files from Your C:\ Drive Temp Folder

The path for your C:\ drive temp folder is C:\Users\netid\AppData\Local\Temp. When you are typing the path, you should replace the NetID in the path above with the actual NetID you used to log into your computer.

1. Navigate to the toolbar. 

2. Click on Edit. 

3. Click Select All. 

4. Select Delete to remove all files from the temp folder. 

Uninstalling and Reinstalling Java

If you do not have the most current version of Java, you need to uninstall your current version.

1. Click Start at the bottom left-hand corner. 

2. Select Control Panel. 

3. Select the Java tab. This tab will tell you what version of Java is currently installed on your computer. 

4. If you do not have the most current version of Java, 

   1. Click on Start from the bottom left-hand corner. 

   2. Select Control Panel. 

   3. Select Programs and Features. A list of all programs will appear. 

      1. Scroll until you can see all instances of Java currently installed on your computer. 

      2. Right-click on an instance of Java. 

      3. Select Uninstall. 

      4. Repeat Steps 4(ii) and 4(iii) for all instances of Java. 

   4. Once you have uninstalled Java, access the Java website to download the most current release of Java. 

Resetting Internet Explorer

Resetting Internet Explorer browser defaults may also adversely affect other applications that use Internet Explorer. You should try this troubleshooting strategy only after attempting the other strategies described above.

1. Navigate to Tools from the browser menu bar. 

2. Click on Options. 

3. Click on the Advanced tab. 

4. Under the Reset Internet Explorer settings section, click the Reset button. 

5. Re-copy the backup for your favorites from the Desktop to the Favorites folder. 

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