Using Quick Assist for Remote Support

Owned by Jason Deary (Deactivated)
Last updated: Oct 03, 2024 by Ashley Mattingly
2 min read

Students, faculty, and staff can use Quick Assist for remote support. 

With Quick Assist, IT support professionals and other trusted colleagues can provide remote assistance on a Windows computer. Quick Assist is a Windows 10 application that enables two people to temporarily view or control a device over a remote connection. The agent (i.e., the person offering help) generates a 6-digit code via Quick Assist that is then shared with the customer (i.e., the person accepting assistance). 

Both parties must agree to this interaction. Only engage with trusted individuals.

Using Quick Assist for Remote Computer Support

If receiving assistance

  • Click on the Windows icon to open the Start Menu.

    start menu button

  • Once the Start Menu is open, type in "quick."

  • Click on the blue, Quick Assist result.

Older versions of Windows 10 may require they be updated to the latest version if Quick Assist is not available to be enabled. The Update Assistant can help you update to the latest version of Windows 10.  To get started, download and run the Windows Update Assistant.

  • If you are receiving help, ask your technician to provide the Code from Assistant. You will then be asked to Allow the technician to connect. Be sure to allow them permission.

If Providing Assistance

  1. Follow the steps above.

  2. If you are providing help, click Assist another person under Give assistance.

    Screenshot of give assistance settings.

  3. Log in using your Microsoft or UConn account.

  4. Share the security code with a customer running Quick Assist.

    1. Note the code expiration time.

    2. Provide the security code.

Sharing the Device

  1. Click Take full control once the customer has Allowed screen sharing. 

  2. Click Continue. You will then be able to see the customer's screen and have full control.

  • There are multiple top bar options that will help you to select which monitor to use or allow you to resize windows.

  • There is also an option to expand a chat window for quick messages to customers.

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