Resolving Issues with Slow Speeds and Accessing Resources over Wi-Fi via Pulse VPN

Owned by Peter Baughman (Deactivated)
Last updated: Dec 06, 2022 by Ashley Mattingly
2 min read

This article is for students, faculty, and staff who are experiencing slow connection speeds or are unable to access UConn network resources over Wi-Fi when the Pulse VPN client application is installed.

This problem is caused by an unknown interoperability issue with the Juniper Network Service and the physical wireless adapter when Pulse Desktop Client is installed. To solve this issue, disable the Juniper Network Service from both the virtual and physical wireless network adapters.

  1. Ensure that Pulse VPN is connected.

  2. Open Control Panel and select Network and Sharing Center then select Change adapter settings.

    Network and sharing center in control panel.

  3. Right-click on the WiFi adapter. 

  4. Select Properties.

  5. Un-check the box for Juniper Network Service.

  6. Click OK. 

    Wifi properties screen.

  7. Right-click on the Pulse Secure virtual adapter, if it exists.

  8. Select Properties.

  9. Un-check the box for Juniper Network Service.

  10. Click OK.

  11. Restart your computer.

For more assistance with the procedure above, contact the Technology Support Center at (860) 486-4357.

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