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Issues with Internet Explorer

IssueResolution
When I click on a report and the parameter screen pops up, why is one of the selection boxes blank but it is supposed to have a list of choices?This can be issue with the browser.  Within kfdm.uconn.edu, you will find a list of supported browsers as well as instructions for setting up Internet Explorer 8.0, which should assist you with the issue. You can also use Mozilla FireFox or Google Chrome to alleviate the issue.

Access/Security Issues 

Issue Resolution
Why is my report showing Headers, but no data?This is a KFS Access issue, and you may not have the proper access to that specific data within KFS. 
What do I do if my report is giving me a message stating that there is “no data”?This is a security access issue, and means that you do not have the proper access to that data. It could also mean, that the incorrect / invalid data was entered before running the report (i.e. account number typed incorrectly). Before requesting access, try to launch the report again, and reenter your information.
There are no reports showing at all in WebFOCUS?This is due to the user not having WebFOCUS Access.  Go to Technology Support Center to request access.


With SECURITY REQUESTS it is good to use the “Employee Memberships Standard Report”, to compare security models with other coworkers that should have similar access.

Loading WebFOCUS 

Issue Resolution
When I log in to WebFOCUS, the loading screen gets “stuck” and does not present the main WebFOCUS home page.Sometimes the program gets “hung up” on the dialog. Simply hit F5 to refresh the screen allowing it to reload. You may have to do this more than once. 


If you need general assistance, or need to report an issue with WebFOCUS, you can log a ticket directly with the Technology Support Center.  

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