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Faculty and staff may request a hotspot if they need to work in areas where there is no or limited internet access. Requests are subject to departmental approval.


What is a Hotspot? A Hotspot lets you share your wireless network connection with other devices, so they can access the internet. Devices, like a laptop, can connect to your Hotspot using Wi-Fi.  

Who can request a hotspot?

  • Anyone can order as long as the department approves, prior to submitting the request
  • The department will pay a $39.99 monthly unlimited data fee per hotspot
    • $2 cell phone fee will be charged monthly
    • Under our contract, a vendor may offer a particular hotspot for free however, prices vary up to $150

How do you request a hotspot?

  1. Go to cellular.uconn.edu
  2. Fill out and submit the mobile broadband form
    • User will need to specify if they need a global hotspot for international travel  
    • Department head will need to approve before filling out form
  1. Once requested, hotspot will be received within 1 week to 10 days depending on carrier (Verizon, AT&T, or Sprint)
    • Most hotspots are either Verizon or AT&T
    • User can request which carrier they’d prefer
  2. If a hotspot is no longer needed, the department will hold on to the device and submit a disconnect service on cellular.uconn.edu (There are no contract end dates so service can be disconnected at any time.)

Reactivating an Existing Mobile Hotspot 

  • The hotspot can be used at a later time.  The department can request new service by submitting the mobile broadband form
  • The IMEI and sim card information is needed when requesting service on an existing hotspot
  • Turn-around time to obtain service on an existing mobile hotspot is a couple of days unless a new sim card has to be ordered
  • The hotspot is transferrable between employees in the same department

Troubleshooting

  1. Turn the device on /off
  2. Take the backing off, pull out battery and sim card and put back together again
  3. If it continues to not work, submit a support request to the Technology Support Center at techsupport.uconn.edu or techsupport@uconn.edu.

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