Clear Webex App cache

Owned by Dan Jakubiak
Last updated: May 29, 2024
2 min read

Clearing the cache within the Webex app can help to resolve an error that you are receiving or help to download changes you’ve made to your account on the website.

On the Website

If you are unable to use the App, or if you do not have access to the computer, you can follow the process from the website. Otherwise, follow the steps in the next section.

  1. Navigate to s.uconn.edu/webex and sign in with your NetID and NetID password.

  2. Click on Preferences in the left column.

  3. In the General tab, look for Reset Webex sessions. Click Remove to sign yourself out of all the place you have signed into Webex (not including this browser tab).

  4. Allow some time for this to take effect.

Alternate: In the App

  1. Open the Webex App

  2. Click on your profile picture. If you do not have a profile picture, you will instead see your initials.

  3. Click on Help and then Health Checker.

  4. Before continuing to Step 5, there are a couple more options for you.

    1. You may Test your connection to the Webex Server

    2. You may Refresh your app in order to attempt to download changes you’ve made to your account on the website into the app.

  5. In the “Database status:” section, click on Reset.

  6. Allow some time for this to take effect.

If you are still having trouble with your Webex App, reach out to techsupport@uconn.edu to have an administrator revoke your access tokens and clear your applications' data.

This means you will need to sign into the app again; it does not affect your meetings past or future.