CAPS Loaner Device Defined Responsibilities

CAPS Defined Responsibilities (Regional Coordinator/Counselor, CAPS)

• Supply instructions link for requesting a CAPS Loaner Device: https://uconn.atlassian.net/wiki/x/1AFtHgY

• Verify requestors are CAPS Students

• Approve device loan requests

• Approve requests for extensions on loan

• Contact users in the event they are non-responsive to the ticketing system

• Report devices missing to appropriate department if not returned

Stamford ITS Responsibilities

• Facilitate the loan process

• Schedule device sign-out once approved

• Send reminders through ticketing system when device is due

• Receive returned device and update ticket

• Provide support if user experiences any technical issues with laptop

• Handle maintenance of laptops